Growth Project Specialist – Upsell & Retention

Your wellbeing matters. Join a company that cares.

GET TO KNOW US

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company. 
*Big news: Gympass is now Wellhub! 
We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here.

Team overview 
We are hiring a Growth Project Specialist – Upsell & Retention to our Channel Partners team in São Paulo, Brazil! 

This role is to join Channel Partner’s Strategy and Process, a team responsible for the Projects/Client Success process/ strategy for our clients and partners, improving processes that significantly impact the experience of channel partners, delivering solutions adapted to each market's needs, and enabling the scalability of our business. As a Growth Project Specialist – Upsell & Retention, you will be expected to bridge Projects & Sales, turning operational signals into revenue-generating actions and friction-free partner experiences while proposing and implementing solutions based on data trends and to take ownership of multiple projects and initiatives within the organization, with different levels of complexity, and ensure their successful planning, execution, and completion. The position will work closely with the sales team, Client Success and other key areas to foster relationships with stakeholders at all levels and strengthen partnerships that contribute to the overall success of the Channel Partners area. 

YOUR IMPACT

• Upsell & Retention management: coordinate cross-team plays that lift partner ACV; maintain upsell pipeline board; run weekly deal-review with sales team.
• Onboarding Strategy: Co-design tier-based onboarding journeys; cut time-to-first-value; ensure playbooks mirror partner growth stages.
• Health-Score Analytics: Translate implementation SLA, SKU usage, internal support tickets (CX team, Partners, Sales etc), and partner’s NPS into a weighted health-score; surface churn/expansion alerts to Channel Partners Strategy’s team.
• Partner Communication: Draft win-win playbooks, training material and enablement decks to support expansion.
• Feedback Loop to Product/Ops: Collect partner pain points, quantify ROI of feature requests, and feed backlog with clear business cases.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

• Project management background with experience in revenue operations and/or customer success.
• Analytical mindset with excellent communication skills in both English and Portuguese, comfortable with running deal-review project’s meetings with internal stakeholders and partners, designing trimmed time-to-first-value strategies while operating on a tiered onboarding journeys with other areas.
• Naturally documents steps, follows checklists, and is keen to embed data-quality checks as part of good practice.
• Advanced knowledge of google toolkit (sheets, slides, looker studio) with a knack for building charts, pivot tables and live dashboards; Asana and salesforce knowledge is a plus.
• An individual with strong organizational and multitasking abilities who is able to lead multiple projects.
• Willingness to learn and challenge yourself, working effectively in a fast-paced, dynamic environment.
• A team player who works collaboratively and effectively across a diverse set of functions, backgrounds, and working styles;

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in project management and advanced English are mandatory requirements.

We're a wellness company that is committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits, according to your needs! Our benefits include:

WELLNESS: Health, dental, and life insurance.

FLEXIBLE WORK: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home. 

FLEXIBLE SCHEDULE: Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.

WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

PAID TIME OFF: We know how important it is that our employees take time away from work to recharge. Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave.

CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.  

CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page! 

And to get a glimpse of Life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos. 

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