Job Summary:

The Growth Product Manager III will drive the strategy for growing our Marketplace, B2C member acquisition and retention strategies. This role will conduct user research, understand buyer behaviors, and leverage third party tools across the whole user journey to create a seamless experience and consistently analyze on how to improve the use of tools to increase customer lifetime value.

Essential Functions:

• Responsible for driving business results and empowering data-driven product decisions with timely insights and thought partnership
• Develop a comprehensive strategy to effectively leverage digital assets and marketing to grow direct to consumer, and broker led customer acquisition and retention
• Be the third-party platform vendor manager, understanding current and upcoming features that can be leveraged, negotiate, and strategically advise business partners
• Partner with Data Product Manager, analytics and research, to better understand what drives KPIs; be a subject matter expert on the topic
• Be an authority for customer behavioral data using data to reshape our understanding of customer behavior and business performance
• Lead experimentation initiatives and contribute to product strategy decisions
• Deliver accurate, timely and high quality analysis and insights to stakeholders
• Provide support to product leaders and proactively partner to leverage customer insights to drive product decisions
• Develop relationships with internal stakeholders to build empathy for their needs, inform product strategy, and ensure their lasting success
• Contribute to the overarching marketplace strategy
• Perform other job duties as requested

Education and Experience:

• Bachelor of Arts/Science degree in Marketing, IT, Business, Communication Finance, or health care field, or other related field, or equivalent years of relevant work experience is required
• Minimum of five (5) years of progressive experience in digital strategy, digital design customer facing solutions (web, mobile) and digital/IT development processes is required
• AI/ML experience is required
• Healthcare insurance industry experience is highly preferred
• Familiarity of the healthcare/managed care field and knowledge of government program products is preferred

Competencies, Knowledge and Skills:

• Proficiency in Microsoft Office products
• Excellent understanding of industry standards and AI/ML technology trends
• Commitment to the mission and values of the CareSource Family of Companies
• Demonstrated technical product management skills: discovery, development, delivery, and measurement
• Excellent communication skills with the ability to articulate vision and seek alignment
• Demonstrated ability to work effectively with technical and cross-functional or highly matrixed teams and gain buy in
• Strong problem solving and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• Ability to analyze large quantities of information and identify patterns, irregularities, and deficiencies
• Critical listening and thinking skills

Licensure and Certification:

• None

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time
• Ability to travel up to 10% as required by the needs of the business

Compensation Range:

$90,500.00 - $158,400.00

CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Salary

Organization Level Competencies

• Create an Inclusive Environment
• Cultivate Partnerships
• Develop Self and Others
• Drive Execution
• Influence Others
• Pursue Personal Excellence
• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer, including disability and veteran status. We are committed to a diverse and inclusive work environment.