Growth Orchestration Director

Position Overview

The Growth Orchestration role at HumanTouch LLC plays a mission-critical role in orchestrating the systems, processes, and practices that power business development and growth activities. This role serves as a connective force between strategy and execution, ensuring that proposal development, pipeline management, and internal knowledge systems operate with high efficiency, compliance, and transparency.

This is a high-impact role requiring cross-functional collaboration, a sharp analytical mindset, strong process discipline, and excellent communication skills.

Key Responsibilities

 Proposal Development Process, Compliance, and Management

• End-to-End Oversight: Manage the full lifecycle of proposal development, from opportunity intake to final submission, ensuring adherence to internal standards and client compliance requirements.

• Compliance Leadership: Implement and manage proposal compliance matrices and checklists aligned with government and commercial procurement requirements (e.g., FAR, DFARS, RFIs/RFPs).

• Coordination: Serve as a liaison between capture leads, technical SMEs, contracts, pricing, and design/production teams.

• Quality Assurance: Ensure proposals are compelling, error-free, well-organized, and fully responsive to customer requirements.

• Proposal Calendar & Reviews: Maintain proposal development schedules, facilitate color team reviews (e.g., Pink, Red, Gold), and track lessons learned.

 Pipeline Process and Management

• CRM Oversight: Manage and optimize the Growth team’s CRM system (BigIn) to track opportunities from identification through award.

• Forecasting & Analytics: Generate and present pipeline reports, win/loss trends, proposal metrics, and performance dashboards for executive decision-making.

• Gate Reviews & Qualification: Support the opportunity qualification process, ensuring that Go/No-Go criteria are consistently applied and documented.

• Data Hygiene: Regularly audit pipeline data for accuracy, timeliness, and completeness, working with team members to maintain standards.

 Knowledge Management and SOP Development

• Centralized Resource Library: Design, organize, and maintain a repository of reusable proposal content, templates, resumes, past performance, and graphics.

• Process Documentation: Develop, refine, and disseminate Standard Operating Procedures (SOPs) that govern key Growth operations activities.

• Onboarding & Training: Facilitate onboarding for new team members by ensuring clear access to tools, workflows, and documentation.

• Best Practices: Drive continuous improvement by capturing feedback, documenting lessons learned, and updating processes accordingly.

Qualifications

• Experience in growth operations, proposal management, or business development within the GovCon or professional services sector.

• Deep understanding of the federal contracting lifecycle and procurement practices.

• Strong command of CRM tools, proposal automation platforms, and document collaboration systems.

• Exceptional organizational, time management, and written communication skills.

• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.

Success Metrics

• Proposal win rate and compliance scores

• Pipeline data accuracy and velocity

• SOP adoption and usage across the team

• Reduction in proposal development cycle time

• Feedback from internal stakeholders and proposal reviewers

Benefits: 

• Medical, Dental & Vision coverage 
• 401(k) Matching
• PTO