Vida Health is seeking a high-energy, systems-thinking Growth Operations Program Manager to join our team. In this role, you will sit at the intersection of clinical/product programs and growth initiatives, ensuring our operational infrastructure keeps pace with our commercial expansion and strategic evolution.
This is an execution-focused role. The strategic decisions have largely been made or will be facilitated by senior leadership team members on an ongoing basis; your mission is to ensure they are executed flawlessly. You will own the end-to-end operational coordination of multiple interconnected transformation initiatives while simultaneously building the frameworks necessary to sustain our growth.
Responsibilities:
- Own and maintain the integrated program plan across multiple major initiatives, tracking work-streams, milestones, owners, dependencies, and status tracking across a dozen-plus functional teams.
- Connect strategic growth initiatives with operational reality, ensuring downstream product, billing, and communication changes align with marketing and user-acquisition goals.
- Drive alignment and sequence workflows across Operations, Product, Clinical, Commercial, Finance, Marketing, Legal, and Client Success teams.
- Stand up and maintain governance structures, including steering committee cadences, working group charters, escalation paths, and decision logs. Run weekly rollout operations meetings.
- Drive key readiness items to completion, including clinical programs/protocols, client billing/invoicing, member communications, outcomes measurement, and service model cost structures.
- Identify, surface, and escalate cross-functional bottlenecks early. Maintain a running "blocked list" for executive review and know when to leverage executive sponsorship to unblock items.
- Additional responsibilities as assigned.
Qualifications:
- Bachelor's degree with a concentration in Business or Communications.
- 5+ years of program/project management, operations, or implementation experience. Must have a proven track record in a growth-stage startup environment (Series B–D) and at least one engagement involving a complex, multi-workstream organizational transformation.
- Direct experience in healthcare, health tech, or digital health is required. You must understand regulatory, clinical, and payer dynamics (including HIPAA compliance) well enough to ask the right questions.
- Hands-on experience with product rollouts or product-led transformations—you know what it takes to move from "product is building it" to "the organization is operating it."
- Proficiency with project management and collaboration suites (e.g., Asana, Jira, Smartsheet, Google Workspace). Experience leveraging AI tools (e.g., Gemini, Claude) to accelerate operational workflows is a plus.
- Exceptional organizational and communication skills. Ability to distill complex, multi-thread operational statuses into crisp executive updates. You maintain a calm, collected presence and earn trust through reliability, not formal authority per se.
Preferred:
- Experience in a dedicated product operations or growth operations role at a scaling company.
- Exposure to structured change management frameworks (e.g., Prosci, ADKAR).
- Familiarity with GLP-1 and chronic condition management care delivery models.
Skills Required
- Bachelor's degree with concentration in Business or Communications
- 5+ years of program/project management, operations, or implementation experience
- Proven track record in growth-stage startup environments (Series B-D) and experience with complex multi-workstream organizational transformations
- Direct experience in healthcare, health tech, or digital health
- Understanding of regulatory, clinical, and payer dynamics, including HIPAA compliance
- Hands-on experience with product rollouts or product-led transformations
- Proficiency with project management and collaboration suites (Asana, Jira, Smartsheet, Google Workspace)
- Experience establishing and running governance structures (steering committees, working group charters, escalation paths, decision logs)
- Exceptional organizational and communication skills and ability to produce executive-level updates
- Experience leveraging AI tools (e.g., Gemini, Claude) to accelerate operational workflows
- Experience in a dedicated product operations or growth operations role at a scaling company
- Exposure to structured change management frameworks (Prosci, ADKAR)
- Familiarity with GLP-1 and chronic condition management care delivery models
- Authorized to work in the U.S. and reside/work from a state where Vida is registered (no visa sponsorship)
What We Do
Vida is a virtual care company that combines a human-centric approach with technology to address chronic and co-occurring physical and behavioral health conditions. We provide personalized chronic condition management combined with health coaching and therapy through a mobile and online platform that supports individuals in managing and significantly improving conditions such as diabetes, hypertension, obesity, depression, anxiety, etc. Our platform integrates deeply individual expert care with machine learning and remote monitoring to deliver lasting behavior change, health outcomes and cost savings. Vida is in the business of enabling self-insured employers, health plans and providers to take better care of their employees and members. We are trusted by Fortune 1000 companies, major national payers, and large providers to activate, engage, and empower their employees to live their healthiest lives. Based in San Francisco, CA, Vida is backed by investors including Khosla Ventures, StartX, Aspect Ventures, Canvas, Workday, and Nokia.
