Growth Operations Manager

Job Description:

Are you obsessed with driving growth, operational excellence, and changing the game in global e-commerce? If you have a whole lot of hustle and a touch of nerd, come work with Pattern!

We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list.

Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands — including Bosch, Nestlé, Stance, TUMI, and Panasonic — rely on the company’s e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics.

With last year's revenue exceeding $1 Billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

We need a Growth Ops Manager to help drive growth, expansion, and operational excellence across global selling platforms. We want our team members to be proactive and persistent until they are able to turn data into profitable insights for our customers and partners alike.

We are looking for someone with extremely high standards who is efficient and not afraid to roll up their sleeves and do what it takes to help our partners be successful.

If you are intelligent, organized, and a high-energy builder, we encourage you to apply.

This is a full-time role and will work a hybrid schedule (three days in office, two days remote per week) based in Lehi, Utah.

Frequently Asked Questions

What is a day in the life of a Growth Operations Manager?

The Growth Operations Manager will support the International Team in driving growth, expansion, and operational excellence across global selling platforms.

• Go to Market Strategy: Develop and execute comprehensive go-to-market strategies for international expansion, including launching new markets, marketplaces, and offerings. It is an advantage if your past projects include developing the strategy to enter new markets, playing an active role in launching a broad range of offerings new markets / marketplaces notwithstanding
   

• Market Analytics and Insights: Analyze marketplace data and trends to identify growth opportunities, expansion into new channels or regions. Optimize performance and inform strategic decisions. Ability to synthesize findings into actionable recommendations and act as part of the ongoing team to translate these recommendations into results.
   

• Strategic Initiatives and Partnerships: Help support the development and execution of high impact initiatives, including cultivating key partnerships that align with business goals.
   

• Project Management and Implementation: Lead and/or manage cross-functional projects, track KPIs, and drive continuous process improvements to scale existing and new business offerings within and for the International business which may include coordinating with stakeholders domestically and internationally.
   

• Stakeholder Management and Cross Functional Collaboration: Collaborate cross-functionally with internal teams such as brand management, product, marketing, sales, operations, and finance to align on priorities, coordinate efforts to maximize growth opportunities. This may include acting as a key point of contact for brand and marketplace partners and ensuring our efforts are in alignment with their business objectives and growth goals.
   

• Business Insights and Analytics: Leverage data analysis to uncover insights, inform decision making, measure effectiveness of initiatives and drive adoption across business units. Experience with dashboard development is a plus
   

• Problem Solving and Strategic Planning: Identify and address complex business challenges in a fast moving environment and must be comfortable working with ambiguity. Support long term growth strategies and operational planning.
   

What will I need to thrive in this role?

• Strong stakeholder management skills
   

• Strategic thinking, analytical rigor, and strong execution skills.
   

• Experience in developing and executing on growth initiatives
   

• Experience in business partnering with a team of eCommerce professionals
   

• Experience in improving operational efficiencies
   

Preferred Qualifications:

• Past projects include developing the strategy to enter new markets, playing an active role in launching a broad range of offerings new markets / marketplaces notwithstanding
   

• Experience with dashboard development is a plus
   

What does high performance look like?

• You follow through with all assignments in a timely manner
   

• You give 100% to all tasks and projects you are given
   

• You actively comment and participate in group collaborations
   

• You will take full ownership of your projects and follow through to completion
   

• You identify gaps in current processes and take initiative to improve them
   

Sounds great! What's the company culture?

We want individuals who are:

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
   

• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
   

• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
   

• Team of Doers- Someone who is a part of team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.
   

What is the hiring process?

• Initial phone interview with Pattern’s talent acquisition team
   

• Video interview with a hiring manager
   

• Onsite interview with a panel of department leaders
   

• Professional reference checks
   

• Executive review
   

• Offer
   

How can I stand out as an applicant?

• Be prepared to talk about professional accomplishments with specific data to quantify examples
   

• Be ready to talk about how you can add value and be the best addition to the team
   

• Focus on mentioning how you would make a difference at Pattern
   

• Be prepared to talk about any side projects related to data and analytics
   

Why should I work at Pattern?

• Pattern offers big opportunities to make a difference in the ecommerce accelerator industry!
   

• We are a company full of talented industry experts that evolves quickly and often, we set big goals and work tirelessly to achieve them, and we love our Pattern family.
   

• We also believe in having fun and balancing our lives, so we offer awesome benefits that include
   

  • Unlimited PTO
     

  • Paid Holidays
     

  • Onsite Fitness Center
     

  • Company Paid Life Insurance
     

  • Casual Dress Code
     

  • Competitive Pay
     

  • Health, Vision, and Dental Insurance
     

  • 401(k)
     

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.