The Growth Operations Manager will be responsible for working with internal and external teams to ensure that clients are getting the maximum value out of our client’s services. The Growth Operations Manager will also play an integral role in making sure that the clients are not only achieving results but that the program is evolving into a more successful and satisfactory experience for all stakeholders.
- Establish and maintain processes to manage scope over the project lifecycle, setting project quality and performance standards, and assessing and managing risk within, and across, multiple projects
- Build out the internal processes that helps the business run more efficiently
- Streamline the onboarding process for clients through use of improved ClickUp workflows
- Work with leadership to become self-sufficient and allow leaders to be freed up from project management
- Onboard new clients - providing them with setup instructions, gather inputs, and align internal/external teams
- Develop/build project plans and work with key stakeholders to gather inputs and flesh out schedules
- Be the POC for client on any questions/concerns/updates
- Create weekly summary of stats on operations: where work is slowed, who is falling short on delivery, who is underutilized, where there are process breakdowns, etc.
- Report project outcomes and/or risks to the appropriate management channels as needed—escalating issues as necessary based on project work plans
- 5+ years of related experience
- Bachelors degree in related field
- Experience developing for internal and external facing processes
- Strong attention to deadlines and budgetary guidelines
- Low ego; test & learn mindset focused on team-driven success
- Experience coaching and educating project teams to strengthen team members’ capabilities and skill sets.
- A growth mindset with a relentless desire to learn and improve across all areas of your life.
- Proven success working with all levels of management
- Strong written and verbal communication skills
- Strong communication skills and a high EQ.
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What We Do
Mavan is an exclusive network of senior leaders from the fastest-growing companies in tech. We apply the methods we’ve pioneered over the last 15 years to validate and grow our client’s startups – from series A to C.
All startups would benefit from specialist talent but are often capital constrained and forced to settle for a few generalists. Mavan solves this. We assemble specialized teams in weeks instead of months at a fraction of the traditional cost. We work in clearly defined 90-day sprints, guarantee our work month to month, and leave clients with consistent, predictable growth systems.
We are experts in strategy, data, marketing, creative, product, and engineering who work with internal leaders to help grow their startups. After analyzing their needs, we deliver recommendations, align on strategy, and deploy the right people with the right skills at the right time to deliver against their unique growth goals. We work as an extension of their team integrating seamlessly with existing leadership, employees, and external partners
