Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.
Overview
We are building large-scale real-world systems used to train next-generation AI and robotics models. Our programs involve participants performing natural daily activities while recording egocentric data using specialized hardware. As we scale to more complex setups such as multi-camera rigs, we are looking for an operator who can bridge the gap between HR recruiting, field operations, vendor teams, and data insights to ensure we recruit the right participants and maintain strong data quality and diversity.
Role Summary
This role sits at the intersection of recruiting, operations, and data. The person will work closely with HR, field teams, and vendor partners (such as BPOs) to ensure we bring in the right participants, maintain operational discipline, and continuously improve the quality and diversity of the dataset.
Key Responsibilities
Participant Growth & Recruitment
Work with HR to define the right participant profiles for programs
Ensure diversity across environments, households, and demographics
Identify gaps in participant types and improve sourcing strategies
Operations & Quality Improvement
Analyze operational data and identify patterns in participant behavior
Detect issues such as repetitive tasks, staged recordings, or poor data quality
Translate insights into improvements in recruitment, onboarding, and field operations
Vendor & Partner Management
Manage external vendor partners such as BPO teams and field partners
Ensure vendors follow operational guidelines and quality standards
Coordinate onboarding, training, and performance tracking for vendor teams
Field Program Optimization
Work closely with field captains and operations teams to improve participant performance
Design simple playbooks and training guidelines to improve task diversity and recording quality
Run operational experiments to improve outcomes and scale programs efficiently
Cross-Team Coordination
Act as the bridge between HR, operations, vendor teams, and internal data teams
Ensure operational decisions align with dataset needs and quality goals
Ideal Candidate Profile
- 2–5 years of experience in operations, program management, marketplace operations, field operations, community operations, or vendor management
- Experience working with external partners, vendors, or BPO teams
- Strong people skills and ability to work closely with field teams and participants
- Comfort working with operational data and identifying patterns or issues
- Highly proactive and comfortable working in fast-moving environments
Nice to Have
- Experience in marketplace or gig platforms (Uber, Swiggy, Zepto, Zomato, etc.)
- Experience managing field teams or distributed operations
- Experience working with research operations, surveys, or data collection programs
- Leadership experience in college such as running clubs, events, or student communities
What Success Looks Like
- Recruit the right participants instead of just increasing numbers
- Maintain high quality and diversity in collected data
- Improve operational efficiency across vendors and field teams
- Detect and solve data quality issues early as programs scale
Our Values
Empathy, Trust & Candor
We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback.Bias for Action
We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so long as we learn from our mistakes and course correct!Always Be Learning
We’re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry.Act Like an Owner
We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description.
About Instawork
Founded in 2015, Instawork is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economies—and we're just getting started!
Instawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the country's top 10% fastest-growing companies two years in a row. But what matters most is our impact. We're solving real problems for real people, and we’re doing it at scale.
Join our team to help us build something that matters! We’re looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, we're back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds.
Ready to make an impact? Learn more at www.instawork.com/about.
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What We Do
Our digital marketplace connects thousands of businesses and more than six million workers, actively working to help bridge the labor demand/supply gap. Instawork helps businesses in food & beverage, hospitality, and warehouse/logistics industries fill temporary and permanent roles in more than 40 U.S. markets. We have been fortunate to be funded by world-class investors in Silicon Valley including: Benchmark (Bill Gurley), Y Combinator, Spark Capital, Google Ventures, Greylock Capital, Four Rivers Group, Craft Ventures, and many more. Leveraging our accelerated growth, we will continue to expand throughout the U.S. and globally in order to revolutionize the labor market. Instawork recently raised $60 million in Series D financing, bringing a total funding to over $160 million. The new funding round allows Instawork to accelerate investment in its AI-powered mobile app and platform that connects over 6 million skilled hourly workers with tens of thousands of businesses. Our values help us craft impactful products and be extraordinary colleagues to each other: Empathy, Trust, and Candor Being empathetic helps build trust in our community and company, and fosters successful decision-making. Always Be Learning We learn eagerly, from different teams within and outside the company. Respectful debate makes our company stronger. Act Like an Owner We have a strong ownership mentality. Every person on the team has the potential to make a huge impact. Bias for Action We practice high-velocity decision-making, despite encountering ambiguity frequently.
Why Work With Us
Our team is composed of talented individuals who are passionate about our mission, continuously learning from one another and encouraging each other to achieve their full potential. We believe that failure is not a setback, but an opportunity to learn and apply those lessons toward future growth. We also make sure to have some fun along the way.
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