The Role
Own city-level user growth for Paytm: analyze market share and cohorts, identify hyperlocal growth levers, run pilots and experiments, design targeted campaigns and partnerships, coordinate with product/marketing/operations, and track KPIs to increase transacting users, frequency, and wallet share.
Summary Generated by Built In
About Paytm:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
Role Overview
The City Growth Manager will own the charter of growing Paytm’s consumer market share within their focus cities. The mandate is to decode local market dynamics, consumer behavior, and competitive activity to identify untapped growth opportunities, and convert these insights into targeted plans that increase transacting users, usage frequency, and wallet share for Paytm.
Key Responsibilities
• Track city-level market share, category penetration, and competitive intensity in UPI and other products to identify Paytm’s growth white spaces.
• Leverage internal and 3P data, cohort trends, and on-ground market intelligence to size growth opportunities and prioritise the highest-impact levers for the city.
• Design and execute city-specific growth plans. Targeted campaigns, offers, and hyperlocal activations to grow transacting users and spend share.
• Identify and evaluate hyperlocal growth levers, including local partnerships, community-led activations, local influencers and city-specific promotions.
• Run structured pilots and experiments to validate new growth levers before scaling them city-wide or replicating them across other focus cities.
• Personalise the lifecycle communication, nudges, and offers to local preferences
• Partner with product, marketing, operations team to convert city-level insights into action plans, product asks, and campaign briefs.
• Own city-level growth dashboards and MIS, tracking change in KPIs incl. market share, transacting users, transaction/ revenue per user, user retention.
• Conduct regular business reviews with leadership, highlighting progress against the growth plan, key metrics, and outcomes from growth pilots/ experiments.
What We’re Looking For
• MBA with 4+ years or Graduate with 6+ years of experience in Growth, Business Strategy, or Consulting roles
• Prior experience in B2C consumer internet, fintech, payments, or e-commerce preferred.
• Strong analytical ability and experience with market sizing, funnel and cohort analysis. SQL/ Excel proficiency preferred.
• High ownership mindset, bias for action, and an experimental approach.
• Strong stakeholder management skills to work with cross-functional teams and partners.
Why join us
•A collaborative output driven program that brings cohesiveness across businesses through technology·
•Improve the average revenue per use by increasing the cross-sell opportunities·
•A solid 360 feedback from your peer teams on your support of their goals·
•Respect, that is earned, not demanded from your peers and manager.
Compensation:
If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 17 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
Skills Required
- MBA with 4+ years or Graduate with 6+ years in Growth, Business Strategy, or Consulting
- Prior experience in B2C consumer internet, fintech, payments, or e-commerce
- Strong analytical ability with experience in market sizing, funnel and cohort analysis
- SQL proficiency
- Excel proficiency
- High ownership mindset, bias for action, and experimental approach
- Strong stakeholder management skills to work with cross-functional teams and partners
- Experience designing and executing city-specific growth plans, pilots, and hyperlocal activations
Am I A Good Fit?
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The Company
What We Do
Paytm started the Digital Revolution in India. And we went on to become India’s leading Payments App. Today, more than 20 Million merchants & businesses are powered by Paytm to Accept Payments digitally. This is because more than 300 million Indians use Paytm to Pay at their stores. And that’s not all, Paytm App is used to Pay bills, do Recharges, Send money to friends & family, Book movies & travel tickets. With innovations to Financial services & products in pipeline, this is but one of the milestones achieved towards our mission – to bring 500 million unserved and underserved Indians to the mainstream economy.
