All about the role
We are looking for a Growth & Loyalty Manager to drive and scale our growth strategy at 10bis (Just Eat Takeaway.com), with the clear goal of strengthening customer loyalty and maximizing Lifetime Value (LTV).
This is a pivotal role with ownership over our loyalty program, growth engines, and the overall end consumer experience. By connecting data, technology, targeted marketing, and commercial goals, you’ll shape how hundreds of thousands of users interact with our app, turning behavioral insights into tailored customer journeys, personalized benefits, and scalable initiatives.
Key ingredients to the role
- Retention, Loyalty & LTV: Own and scale our reward mechanics, loyalty programs, and retention models to boost order frequency, reduce churn, and maximize long-term customer value.
- Segmentation & Touchpoint Personalization: Leverage behavioral data to design personalized customer journeys across all touchpoints.
- Partner Benefits & Co-Marketing: Identify and conceptualize smart brand partnerships and co-marketing opportunities that enrich our consumer value proposition.
- Leadership & Organizational Alignment: Lead and mentor the Growth team while building strong cross-functional alignment across internal stakeholders.
Can you deliver?
- 4 to 6 years of B2C or B2B2C experience in growth, loyalty, or targeted marketing within eCommerce, consumer apps, or digital platforms.
- Proven team management experience with a strong track record of leading cross-functional projects in a matrix organization.
- Solid CRM background: Hands-on experience with behavioral segmentation, targeted comms, and personalized customer benefits.
Loyalty and Partnerships background: Prior experience managing customer clubs, reward programs, or brand partnerships is a strong advantage - High data fluency: Ability to read metrics, spot trends, and turn analytical insights into actionable marketing and commercial growth.
- Tech-savvy mindset: Good understanding of product and platform mechanics, deep familiarity with the Israeli consumer market, and strong stakeholder management skills.
Skills Required
- 4 to 6 years of B2C or B2B2C experience in growth, loyalty, or targeted marketing
- Experience within eCommerce, consumer apps, or digital platforms
- Proven team management experience
- Experience leading cross-functional projects in a matrix organization
- Hands-on CRM experience with behavioral segmentation, targeted communications, and personalized customer benefits
- High data fluency and ability to translate analytical insights into marketing and commercial growth
- Understanding of product and platform mechanics
- Strong stakeholder management skills
- Experience managing customer clubs, reward programs, or brand partnerships
- Deep familiarity with the Israeli consumer market
What We Do
Just Eat Takeaway.com is a leading global online food delivery marketplace, connecting consumers and restaurants through our platform in 20 countries. Like a dinner table, working at JET brings our office employees and couriers together. From coding to customer service to couriers, JET is a fun, fast-paced and supportive place where you can be yourself. No day is the same. Our days are filled with new experiences. We see every challenge that comes our way as a chance to grow, both the business, and ourselves. We’re connected to millions of food-lovers, hundreds of thousands of connected partners and some of the best-known brands of the planet. When you take your seat here, you’ll find that a simple scribble on a napkin can turn into something seen by millions. Together we transform, create, reinvent and empower every food moment. As a leading online food tech company, JET brings together the stability of a global business, with the agility of a start-up. We got here by always staying one step ahead of the competition. So load up your plate with ideas that get you excited, because at JET everything is on the table. https://careers.justeattakeaway.com
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