Customer Support Admin Intern

Reposted Yesterday
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DKI Jakarta, IDN
In-Office
Internship
eCommerce • Logistics • Sales
The Role
Support Growth team with new product testing: respond to customer chats, handle inquiries using scripts, update daily leads/bookings reports in Excel/Sheets, communicate cancellations per SOP, and provide administrative support.
Summary Generated by Built In
Our Company

Founded in 2020, Seven Retail is a House of Brands operating across F&B, Education, Healthcare, and Lifestyle Services, with over 200 centers across Indonesia.

Your Day-to-Day
  • Support the Growth team in new product research and testing initiatives.
  • Respond to incoming customer chats from new product testing campaigns.
  • Handle customer inquiries based on provided scripts and guidelines.
  • Update and maintain daily reports on leads and bookings using Excel or Google Sheets.
  • Communicate booking cancellations following the provided SOP.
  • Provide administrative and operational support to the Growth team.
Who We’re Looking For
  • Undergraduate student or fresh graduate from any major.
  • Detail-oriented with strong organizational skills.
  • Good written communication and customer service mindset.
  • Responsible, proactive, and eager to learn.
  • Familiar with Microsoft Excel or Google Sheets.

Skills Required

  • Undergraduate student or fresh graduate from any major.
  • Detail-oriented with strong organizational skills.
  • Good written communication and customer service mindset.
  • Responsible, proactive, and eager to learn.
  • Familiar with Microsoft Excel or Google Sheets.
Am I A Good Fit?
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The Company
HQ: South Jakarta, Jakarta
1,303 Employees
Year Founded: 2017

What We Do

In 2020, Seven Retail was established as a House of Brands, integrating multiple business units under one cohesive strategy for lifestyle, F&B and education. Each new venture is meticulously crafted to become a leader in its category, maintaining the company's commitment to quality, accessibility, and aggressive innovation. We are on a mission to make high-quality, exceptional lifestyle experiences accessible, helping people get more out of their paycheck so everybody can experience a higher standard of living. Over 200 outlets to date with +1 new store added every other day. Creating several new brands into new categories every single year. We rapidly iterate, constantly reinvent, and obsessively experiment when it comes to product innovation and consumer experience. Check out our website and come experience our brands for yourself!

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