Growth Enablement Lead, Legal Tech Services - IntelliScript (Remote)

What We Do

Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world.

Candidates who have their pick of jobs are drawn to IntelliScript’s entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. And, we’ve shown sustained growth that ensures you’ll have room to grow your skillset, responsibilities, and career.

Our team is smart, down-to-earth, and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Visit our LinkedIn page for a closer look at our company, and learn more about our cultural values here.

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our website to learn more about Milliman’s commitments to our people, diversity and inclusion, social impact, and sustainability.

What this position entails

At IntelliScript, no two client engagements are the same. The Growth Enablement Lead, Legal Tech Services supports the General Manager in executing growth, and client enablement initiatives across the litigation landscape. This role focuses on coordinating strategy execution and supporting key accounts to ensure successful onboarding, adoption, and expansion of IntelliScript solutions.

The role assists with account growth enablement across legal-market stakeholders, supports client growth, and helps translate market insights into actionable inputs for Sales and Product teams. Working closely with cross-functional partners—including Operations, Clinical, and Legal/Compliance—this position supports client onboarding, usage tracking, ROI reporting, and issue escalation, helping drive consistent client outcomes and growth.

 What you will be doing

• Run the post-sale enablement layer for LTS accounts—maintain account plans and stakeholder maps, define success outcomes, set the operating cadence (check-ins/QBRs), and coordinate cross-functional execution (Clinical, Ops, Product/Tech, Legal/Compliance) to unblock adoption, support renewals readiness, and tee up expansion opportunities
• Support Sales-led account growth and expansion—prepare data-driven account reviews, identify and scope expansion plays (new case types, new segments, outcome targets), and translate performance results into clear recommendations and next-quarter priorities
• Own the client-facing reporting and insights engine for LTS—build peer-reviewed analyses, executive-ready reviews, and presentations clients rely on; deliver high-visibility reporting and market intelligence covering adoption, turnaround time, hit rate, audit/quality, ROI, risks, and opportunities
• Own Salesforce for LTS end-to-end (admin, hygiene, analytics)—ensure clean CRM data, accurate contract terms/expirations and renewals tracking, forecast visibility, and KPI/OKR dashboards for account health, tort/program performance, and product adoption; coordinate billing/contract-related updates and reconciliation (as needed) with Sales/Finance/Legal
• Manage client access and integration enablement (user provisioning, API/SFTP setup, test/prod environments) so teams can order, receive, and operationalize results with minimal friction
• Escalation & issue triage—create a clear path for incidents and edge cases, drive resolution across internal teams, and close-the-loop with clients (root cause, resolution notes, prevention steps)
• Capture and synthesize voice-of-customer feedback (workflow pain points, feature requests, process gaps) and partner with Product to inform roadmap priorities and enablement improvements
• Develop and maintain enablement content and division assets—FAQs, training materials, demos, and internal knowledge base (SharePoint/Confluence); partner with Marketing on one-pagers, decks, case studies, battle cards, and event materials
• Coordinate criteria calibrations with Clinical and client teams—embed Legal/SME input in the coding workflow to capture tort-specific codes and translate criteria into standardized, reusable calibrations

 What we need

• 10+ years of experience in the legal industry, with meaningful exposure to mass tort and/or complex litigation operations
• Proven leadership in cross-functional execution (operations, client success, growth)—able to run programs end-to-end
• Strong executive presence; experience leading stakeholder meetings in-person, virtual, and hybrid
• Demonstrated ability to build account plans, drive adoption/retention, and lead expansion/renewal motions in a services and/or tech-enabled environment

 What you bring to the table

• Legal-tech operator mindset: disciplined, organized, and relentless about follow-through—turns messy workflows into repeatable playbooks with measurable outcomes
• Credibility with senior legal stakeholders: trusted partner to firm leadership and legal ops (partners, COOs, practice leaders, litigation support) with strong judgment and professional presence
• Compliance-forward execution: working knowledge of regulated data environments (HIPAA/privacy, security controls, audit readiness) and ability to translate compliance requirements into practical, scalable processes
• Analytics + SQL fluency: comfortable querying and validating data (SQL), building performance views/dashboards, and turning results into actionable insights for adoption, quality, and ROI
• Strategic and market-aware: can synthesize voice-of-customer and market signals into clear action plans, process improvements, and product enablement recommendations
• Cross-functional coordinator: Aligns Sales, Product/Tech, Operations, Clinical, Legal/Compliance, and Marketing teams to drive commitments, resolve dependencies, and ensure timely execution
• Thrives in ambiguity: sets priorities, makes smart tradeoffs, and drives progress without perfect information
• Executive-level communicator: clear, concise writer and presenter who can simplify complex topics (data, compliance, workflows) for both technical and non-technical audiences

Wish list

• Deep relationships across the plaintiff ecosystem (mass tort firms, LSCs, funding, intake/case management providers) and understanding of how decisions get made
• Experience building/optimizing intake operations, inclusion/exclusion screeners, and case qualification workflows for mass tort and PI
• Familiarity with healthcare data in legal workflows (records, claims, prescriptions, timelines) and the practical realities of compliance, authorizations, and permitted use
• Background in SaaS, legal tech, or data services—especially in roles blending client growth + operational enablement

Location

The expected application deadline for this job is February 28, 2026. This position is open to remote work. Applicants must be willing to travel to the Milliman office in Brookfield, WI as needed and travel nationwide for meetings, conferences, and team events.

Compensation

The overall salary range for this role is $104,900 - $249,780. A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.

For candidates residing in:

• Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Pennsylvania, Virginia, Washington, or the District of Columbia:

• • $120,635 - $199,065 if overall experience is less than 15 years; and
  • $151,340 - $249,780 for experience greater than 15 years.
• All other states:
  • $104,900 - $173,100 if overall experience is less than 15 years; and
  • $131,600 - $217,200 for experience greater than 15 years.

A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc. 

Milliman Benefits

We offer a comprehensive benefits package designed to support employees’ health, financial security, and well-being. Benefits include:

• Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.
• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
• 401(k) Plan – Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program – Recognizing employee contributions.
• Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
• Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
• Holidays – A minimum of 10 paid holidays per year.
• Family Building Benefits – Includes adoption and fertility assistance.
• Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria.
• Life Insurance & AD&D – 100% of premiums covered by Milliman.
• Short-Term and Long-Term Disability – Fully paid by Milliman.

Equal Opportunity
All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.