Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.
We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like United Airlines, Intuit, and Cox Communications, and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.
We are looking for an exceptional Growth Content Manager to build and scale Cresta’s organic growth engine across SEO, AEO (AI Engine Optimization), and AI-scaled content initiatives. In this highly visible role, you will own the strategy and execution of scalable content programs that drive organic discovery, engagement, and pipeline across both traditional search engines and emerging AI-driven search experiences. You will play a key role in defining how Cresta shows up when buyers research AI, contact center transformation, and automation.
RESPONSIBILITIES
- Own the vision, strategy, and management of Cresta’s organic growth engine across SEO and AEO
- Scale and optimize our AI-scaled content initiatives focused on experimentation and high-leverage opportunities
- Develop scalable, derivative content frameworks that can be reused across channels and campaigns
- Own and drive progress against a number of high-priority website content initiatives
- Translate complex AI capabilities into clear, differentiated messaging that resonates with enterprise buyers
- Optimize content for both traditional search engines and AI answer engines
- Partner with Marketing Ops to establish KPI frameworks, dashboards, and reporting for organic performance
- Deliver regular reporting and insights on content performance and growth opportunities
- Improve and scale the use of AI tools in content workflows, including building templates and internal systems
- Experiment with new content formats, including interactive experiences and rapid prototyping
- Collaborate cross-functionally with product marketing, demand generation, and sales
QUALIFICATIONS
- 4-6 years of experience in content marketing, SEO, or growth content roles within a SaaS or B2B technology company
- Proven success building and scaling content programs that drive measurable organic traffic or pipeline impact
- Strong understanding of SEO fundamentals and content strategy
- Excellent writing and messaging skills, with the ability to simplify complex technical concepts
- Highly data-driven, with experience in performance analysis and reporting
- Strong cross-functional collaboration skills
- Ability to operate in ambiguous environments and build from early-stage foundations
- Coachable, resilient, and highly motivated to drive outcomes
PREFERRED QUALIFICATIONS
- Experience in contact center technology or customer experience software
- Experience in hypergrowth startups or scale-up environments
- Background experience in product marketing or solutions marketing
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
Compensation at Cresta:
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
The posted base salary range represents what we expect to pay for this role in a given location.
Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
Salary Range: $140k - $170k + Equity
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]
What We Do
Cresta is for sales and customer service teams who need to close the performance gap between their top performers and the rest. Our real-time expertise AI helps contact center agents unlock their full potential by uncovering expert behaviors from every customer conversation and amplifies them with real-time assistance and coaching. By nudging best practices around objection responses, expectation setting, troubleshooting, and more: Cresta supercharges agents to focus on what really matters; their customer interactions. Cresta brings together industry-leading AI experts, proven leadership, and top-tier investors including Sequoia, Andreessen Horowitz, Greylock Partners, Andy Bechtolsheim, Mark Leslie and Vivi Nevo.
