Growth Associate (HeliumCredit)

We are Helium Health…

A full-service Healthtech company on a journey to digitize healthcare across Africa. We have been doing this since 2016, and our pioneering approach has helped to transform healthcare delivery systems across Sub-Saharan Africa and the GCC, creating an alternative vision for patients and providers, whilst facilitating hundreds of thousands of high-quality patient experiences every month. 

We are very good at creating for the market we live in, because we fully understand from our own experiences. Our innovative and reliable products are engineered for the nuances of the African landscape, empowering frontline providers to deliver excellent healthcare to patients. Our products include the Provider Digitization Suite—HeliumOS and HeliumDoc, Financial Solutions—HeliumCredit and HeliumWallet, and Our Public Health & DataPartnerships - Public Health and Data and Insights.

We are looking to hire a Growth Associate who will be responsible for supporting the execution of growth strategies for our healthcare financing product - HeliumCredit.

Responsibilities:

Marketing & Disbursement:

• Execute marketing and disbursement strategies for HeliumCredit in the Nigerian market.
• Support initiatives towards acquiring customers across various target segments.
• Collaborate with the Marketing team to present key selling points, features, and benefits, focusing on clients' needs and expectations.
• Provide detailed information to prospective users regarding HeliumCredit features and prices in an efficient and professional manner.
• Close the deal. Deploy various selling and negotiation strategies to ensure that loans are disbursed  with a win-win for HeliumCredit and the client.
• Help develop credit awareness programs specifically for the healthcare sector in Nigeria.
• Attend relevant industry events and conferences to network on behalf of Helium Health.
• Promote the Helium brand/services to ensure top-of-mind awareness among customers.

Credit Assessment and Analysis:

• Ensure a standardized best practice end-to-end credit process, including credit applications, KYC, credit assessment , loan disbursement, collection, and recovery.
• Manage overdue repayments with customers to initiate payments and negotiate settlement plans.
• Implement collection methods that consistently lead to achieving or exceeding company financial goals.
• Assist to prepare reports concerning the status of loan collection and overdue accounts.
• Assist in analyzing delinquent loans and recommend when legal action or collection agencies should be utilized.
  

Collections & Delinquency Management:

• Implementation of strategies to increase successful collections on outstanding debt.
• Coordinate collections activities across all relevant income streams for all assigned customers to meet service and performance levels agreed upon with partners.
• Provide timely feedback to stakeholders to support the development of automated processes for efficient collections operations.
• Share knowledge regarding documentation, processes, applications, reports, and tools to support team integration and training.

Networking and Stakeholder Management:

• Support the implementation of initiatives with key financial partners to ensure streamlined execution and approval processes for launching initiatives.
• Network and manage relationships with key stakeholders across various healthcare providers, payers, patients, and credit facilities in the Nigerian market.
• Develop and build sustainable relationships as a trusted advisor, offering professional experience in Healthtech solutions.
• Work with cross-functional teams internally (legal, finance, product, design, data) and externally (finance and bank partners) to implement and optimize initiatives.

Business Research and Analysis:

• Gather information on market trends and data to aid the team’s development of growth strategies.
• Engage in the research and analysis of consumer behaviors, products, market trends, culture, etc., and use the data to provide insights to improve the attractiveness of our product to potential and current clients.
• Collaborate with Product Development in conceptualizing and creating new upgrades, products, and solutions for Helium Health.

• 2-5 years of experience in sales, business development, or a related role in credit banking or credit finance service provision.

• Experienced understanding of credit, banking, and finance issues.
• Experience selling tech solutions is an added advantage.
• Resilient and result-driven, with good prospecting skills.
• Ability to think strategically and creatively with an innovative mindset.
• Strong interpersonal skills with a collaborative and flexible work style.
• Willing to travel and engage with our customers at various locations.
• Good communicator with strong presentation, listening, written, and verbal skills.
• Understanding of the healthtech space and the disruptive opportunities being created.
• Digitally savvy and proficient in the use of Microsoft Office and work productivity tools.
• First Degree in finance, accounting, or a related field is a plus

This role offers a competitive salary in a collaborative work environment with a dynamic and diverse team. We also offer tremendous potential with a growing global organization. 

• Package includes guaranteed take home 

• 20 days holidays + public holidays 
• Enhanced Parental + Family Leave – 60 days paid Maternity Leave and 20 days paid Paternity Leave. Our Adoption Leave policy follows the similar arrangements. 
• Health Insurance or Medical Allowance 
• Robust Learning and Development Opportunities 
• Team-building activities and social events 
• Amazing team culture! 

Helium Health is an equal opportunity employer, thus it is not biased in its employment to any race, colour, creed, religion, sex or physical disability