The Role
Own post-sales relationships for a portfolio of B2B SaaS/Food Tech customers, driving renewals, upsell/cross-sell, retention and expansion. Conduct QBRs, forecast and manage expansion pipeline, lead strategic projects, advocate internally for customer needs, and resolve mid-level escalations to ensure account health and revenue growth.
Summary Generated by Built In
At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.
Department Focus: The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market.
As an Account Manager at Deliverect, you will be the central point of contact for a portfolio of customers, owning the post-sales relationship to ensure they gain maximum, ongoing value from our platform. Your expertise in relationship building, commercial acumen, and strategic thinking will directly contribute to customer retention and Deliverect's overall revenue growth by driving key expansion opportunities. You will manage medium-to-high complexity accounts and act as the internal process owner, collaborating cross-functionally to transform customer needs into feasible, value-driven solutions.
*This is a full-time, hybrid role, with a flexible work schedule, offering 3 days in our Sydney office and 2 days from your home. Or a fully remote role depending on your location within Australia.
Your Impact:
As an Account Manager at Deliverect, you will be the central point of contact for a portfolio of customers, owning the post-sales relationship to ensure they gain maximum, ongoing value from our platform. Your expertise in relationship building, commercial acumen, and strategic thinking will directly contribute to customer retention and Deliverect's overall revenue growth by driving key expansion opportunities. You will manage medium-to-high complexity accounts and act as the internal process owner, collaborating cross-functionally to transform customer needs into feasible, value-driven solutions.
*This is a full-time, hybrid role, with a flexible work schedule, offering 3 days in our Sydney office and 2 days from your home. Or a fully remote role depending on your location within Australia.
What You Will Do:
- Drive Commercial Growth & Retention (Approx. 60%): Own the full lifecycle of contract renewals, identify upsell and cross-sell opportunities, and drive expansion paths to achieve revenue targets and increase customer lifetime value.
- Account Management (Approx. 30%): Build and strengthen deep, long-term partnerships with a portfolio of accounts, conducting Quarterly Business Reviews (QBRs) and designing tailored engagement strategies for high-value customers.
- Customer & Internal Advocacy (Approx. 5%): Act as the main point of contact for your customers, gathering requirements and pain points, and serving as the internal advocate by collaborating closely with Product, Legal, and Finance teams to assess the feasibility and path for customer requests.
- Project Leadership & Problem Solving (Approx. 5%): Take ownership of strategic customer projects, from identifying the need for new locations to showcasing new platform features, ensuring seamless execution and timely resolution of most mid-level escalations without leadership intervention.
- Accurately forecast and manage a large-scale expansion pipeline, consistently achieving and exceeding targets for your assigned book of business.
- Resource & Decision Management: Take ownership of your book of business by segmenting and prioritising customers dependent on potential and risk, autonomously deciding on day-to-day engagement cadence to ensure consistent account health.
What You Will Bring:
- Fluency in English is required (Additional languages are a plus)
- 3+ years of experience in Account Management or a commercial-focused role (e.g., Sales), with a proven track record of managing and growing a book of business within the B2B SaaS & Food Tech industry.
- Expert relationship building and communication skills with a high degree of empathy and the ability to engage clearly with internal stakeholders and external customers.
- Great commercial acumen and a deep understanding of SaaS business models, subscriptions, and expansion paths (upsell, cross-sell).
- High autonomy and accountability: A self-starter who thrives when working independently, takes full ownership of their portfolio, and consistently follows through on commitments to build deep trust with both clients and internal teams.
- A good understanding of APIs/integrations and the ability to leverage data to read product usage and identify churn signals.
- Expertise in CRM tools (ideally HubSpot or Salesforce) for pipeline tracking, interaction documentation, and revenue forecasting.
- Demonstrable project management skills with the capacity to lead and manage multiple complex projects simultaneously for your customers, utilizing project tracker tools.
Join Our Innovative Journey:
At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.
What You'll Gain by Joining Us:
Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.
Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.
Our Commitment to Inclusion:
We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.
Important Information:
1. Fluency in English is required, with strong written and verbal communication skills being essential.
2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.
3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.
4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.
If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at [email protected].
Ready to shape the future of commerce with us? Explore our opportunities and apply today!
Skills Required
- Fluency in English
- 3+ years experience in Account Management or commercial role within B2B SaaS or Food Tech with proven book-of-business growth
- Proven track record managing medium-to-high complexity accounts, driving renewals and expansion
- Expert relationship-building and communication skills with strong stakeholder management
- Strong commercial acumen and deep understanding of SaaS business models, subscriptions, upsell and cross-sell
- High autonomy, accountability, and ability to own a book of business
- Good understanding of APIs/integrations and ability to leverage product usage data to identify churn signals
- Expertise in CRM tools for pipeline tracking, interaction documentation, and revenue forecasting
- Experience with HubSpot or Salesforce
- Demonstrable project management skills and ability to manage multiple complex customer projects using project tracker tools
- Legal right to work in the country where the role is based (no relocation or travel financial assistance provided)
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The Company
What We Do
Deliverect is a fast-growing SAAS scale-up that connects third-party delivery platforms and food businesses around the globe. We’re neither a delivery provider, nor a POS system - we bridge the gap between them. In order to help businesses manage their food delivery and takeout operations more efficiently, we integrate their food ordering channels in their existing POS. Deliverect integrates third-party food ordering platforms into the restaurant’s point-of-sale system, making rekeying orders and the costly errors that come with it a thing of the past. With all online orders centrally managed, businesses can increase operational efficiency, which will ramp up customer satisfaction, as well. Incidentally, Deliverect’s mission is to be the connection between food businesses and their customers in order to strengthen their relationship. The company’s software saves its customers time and money, so they can focus on doing the things they love and are passionate about.
