Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.
Job Description:
Our Account Manager will play a key role in revenue growth and customer retention, supporting the expansion of our Elite Cloud SaaS platform within an existing customer base. This remote position is ideal for a strategic and relationship-driven professional who excels in consultative sales and cross-functional collaboration. The role involves driving upsell and cross-sell opportunities, managing customer accounts, and delivering long-term value to law firm clients.
What You’ll Do:
- Cultivate relationships with key decision-makers in law firms and legal organizations.
- Identify and pursue upsell and cross-sell opportunities across the Elite Cloud platform.
- Lead strategic account planning and proactively manage customer renewals.
- Conduct deep discovery to understand client needs and present solution-based recommendations.
- Execute a structured sales process and contribute to continuous improvement of the sales playbook.
- Collaborate with internal teams including Sales Enablement, Product, Marketing, and Customer Success.
- Track pipeline, activities, and account insights using CRM systems (Salesforce, HubSpot).
- Coordinate cross-functional resources to support account growth and retention.
- Stay current on legal tech trends, product updates, and competitor offerings.
- Perform other duties as assigned to support the overall goals and objectives of the department/company.
What You’ll Need:
- Bachelor’s degree or equivalent experience required.
- 7+ years of B2B SaaS sales experience in an Account Manager or Account Executive role.
- Demonstrated track record of exceeding sales targets and driving ARR growth.
- Experience managing renewals, growing accounts, and navigating complex sales cycles.
- Strong communication and executive engagement skills with the ability to influence senior stakeholders.
- Hands-on experience with Salesforce, HubSpot, and other sales enablement tools.
- Proficiency in consultative and solution-based selling.
- Familiarity with cold outreach, appointment-setting, and sales automation tools.
- Ability to thrive in a fast-paced, high-change environment.
- Strong organizational skills and ability to prioritize across multiple accounts and initiatives.
Benefits:
- Competitive Compensation Package ($110,000 - $140,000 base salary + variable component)
- Comprehensive Healthcare Coverage (Health, Dental, Vision)
- Retirement Savings Plan with an Employer Contribution
- Professional Development Opportunities
- Time Off
- Wellness Initiatives
- Employee Assistance Program
- Generous Global Parental Leave
- Calm, free premium subscription
- Employee Discount Program
Please note that we do not offer sponsorship for this position.
Additional Information
At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.
In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.
Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
We are not accepting applications submitted through recruiting agencies.
Top Skills
What We Do
Elite is a leading, independent technology company that helps law firms drive profitability through improved operational effectiveness, increased efficiency, and greater visibility across their business. Our cutting-edge digital financial management and business operations solutions drive success for firms around the globe by improving finance and accounting operations, including billing, invoicing, payments, and financial reporting. By bringing together data, insights, and tools, we enable law firm leaders to make informed business decisions to build and manage their businesses more effectively and efficiently.
Our solutions lie at the heart of a large proportion of the world’s largest, most successful and innovative law firms. In fact, three-quarters of the Am Law 200 and four-fifths of the Global 200 rely on at least one Elite solution to help drive their firms’ business operations into the future. As more firms make cloud solutions a core part of their technology strategies for the future, Elite is leading the way in supporting customers as they move their financial and operational systems into the cloud. To date, Elite has supported more than 400 firms around the world in their move to 3E in the cloud
