Embark on the next step in your career journey with Direct Travel!
Job Summary
Responsible for the successful completion of comprehensive, accurate, and cost-effective group travel arrangements in a dedicated environment, while adhering to company policies for travelers, as well as utilizing corporate contracts and preferred suppliers in an efficient and professional manner.
Essential Functions
- Completes domestic and international group travel arrangements which may include air, hotel, ground transportation, and rail
- Operates within detailed client travel policies and procedures
- Sabre is the GDS
- Interacts with traveler or travel arranger and provides 1stlevel of support for customer service and technical issues
- Ensures compliance of a clients’ group travel policy while utilizing DT preferred vendors to maximize profit
- Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure.
- Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
- Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
- Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
- Engage with meetings and events team, meeting planners, and airline sales and support staff.
- Event accounting/reconciliations/billing
- Booking preferred suppliers and charters (negotiate group contracts)
- On call for large groups
- Problem solving/debit memos/customer service issues
- Performs other duties as assigned
Required Qualifications
- Extensive domestic and international group air experience
- Proficiency with international fares, routings, and required traveler documentation
- 3-5 years group or corporate air experience
- 3-5 years of GDS computer skills on Sabre system required.
- Must demonstrate thorough travel industry knowledge
- Ability to meet and exceed required performance standards
- Excellent customer service skills required
- Excellent verbal and written communication skills required
- Knowledge of Outlook skills and basic Microsoft platforms
- Proficient in Microsoft Office, Word, Excel, PowerPoint and Outlook
Preferred Skills
- Ability to provide VIP service, all day, every shift
Embark on the next step in your career journey with Direct Travel!
As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is committed to reimagining what is possible for the industry, including business travel, personalized experiences, and meetings & events. Under the forward-thinking direction of our experienced leadership team, we are rapidly expanding and leveraging next-generation technologies to deliver on our vision for The Perfect Trip. This is your opportunity to grow your career and be part of a dynamic team that is setting the new standard of travel and service excellence. If you’re passionate about innovation and ready for what’s next, we’d love for you to join us!
Benefits Onboard
In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.
Our Brand Voyage: Direct Travel
Direct Travel is a leading provider of corporate travel management services. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. The company is led by CEO Christal Bemont and Executive Chairman Steve Singh, noted business investor and founder of Concur. For more information, visit www.dt.com.
Direct Travel is an EOE/AA/Veteran/People with Disabilities employer
If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.
Skills Required
- Extensive domestic and international group air experience
- Proficiency with international fares, routings, and traveler documentation
- 3-5 years group or corporate air experience
- 3-5 years of GDS computer skills on Sabre system
- Thorough travel industry knowledge
- Excellent customer service skills
- Excellent verbal and written communication skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint) and Outlook
- Ability to meet and exceed required performance standards
- Ability to provide VIP service, all day, every shift
What We Do
Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly’s Power List. For more information, visit www.dt.com. Additionally, Creative Group, a subsidiary of Direct Travel, designs global programs and experiences that reward excellence and inspire people to reach their full potential – we call it Thrivability. Creative Group is a full-service performance improvement company specializing in meetings and events, group incentive travel, employee engagement and recognition, sales incentives and channel loyalty programs. Creative Group serves a client roster of Fortune 500 companies in a broad range of industries.
