Group Sales Manager

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POSITION PROFILE

The overall objective and purpose of the Group Sales & Event Services Manager is to plan for group meetings, conferences, and social events. The ability to multi-task, work under pressure, meet deadlines and achieve daily targets, whilst offering a very high level of Customer Service is a must.

ESSENTIAL RESPONSIBILTIES

• Receive and complete inquiries for group meetings, events, and rooms only groups. Distribute to appropriate Sales Manager based on the Sales Team Deployment.
• Directly sell, book, and service Entertainment, Media, and VIP groups.
• Build strong relationships with customers to fully understand their needs.
• Create detailed event orders & diagrams to meet the specifications of the client, enter rooming lists, manage room blocks, food and beverage requirements, meeting room setups, billing, and other additional needs of the client.
• Maintain proper documentation of events, changes, and special requests with updated Banquet Event Orders, group resumes, and rooming lists. Provide accurate and concise information to all departments.
• Organize and conduct site visits, pre-planning visits, pre-con, and post-con meetings.
• Function as the on-site contact to client and address challenges or concerns immediately.
• Maximize revenue by selling all facets of the hotel to include restaurant, bar, patio, and outlets for upselling.
• Ability to work with vendors to ensure client satisfaction for all groups.
• Communicate and enforce contractual agreements with the client pertaining to meeting space, food and beverage, and special concessions.
• Responsible for the collection of attrition charges owed, as directed.
• Ensure that all guest checks, payments, master folios, and advanced deposits are submitted to accounting; ensures that any other information, which is necessary and/or helpful for successful catering or group business is submitted to appropriate departments, as directed.
• Ensure Hilton Honors points are posted following the conclusion of the event, as directed.
• Collaborate with culinary operations to assist in the development, design, and implementation of custom menus.
• Work with sales team to prepare and distribute Group Resume Packet to hotel staff weekly.
• Create Daily Event Posting and distribute to all departments.
• Generate thank you notes for departed groups
• Greet all clients (in rotation with sales manager/DOSM for room's only groups) as they arrive on the day of arrival.
• Competently utilize the required systems/equipment and platforms to effectively detail and track the progress of groups from turnover through execution.
• Maintain accurate, organized, and up-to-date files including computer filing and sales platform records (attachments, traces, activities, etc.).
• Attend daily ops stand up to provide details on arriving groups, in-house groups, VIPs, and other items as needed
• Review arrivals report to verify room rates, market segments, and company profiles attached.
• Provide potential new BT Account info to BT Sales Manager, as needed
• Verify package guest amenities are coordinated with the front desk to ensure guest receives.
• Complete amenity forms & note cards and coordinate to ensure guest receives. Log in amenity tracker.
• Identify VIP Sales guests and coordinate room assignments with front desk, housekeeping, and food & beverage.
• Complete required reporting and documentation.
• Directly sell, track, organize, and communicate details for all photo and video shoot bookings.
• Continue professional development through educational offering made via industry trade groups and educational hospitality associations.
• Encourage repeat business through excellent customer service and inquiry handling.
• Create & log requested gift certificates as directed.
• Log all redeemed gift certificates in tracker to ensure proper usage.
• Other duties and tasks assigned by the management within the job scope.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Cultivates engagement and builds loyalty to the hotel.
• Proven ability to host/facilitate effective meetings.
• Ensure proper time and effort is spent to build high-level performance and consistency.
• Leads with courage to provide a culture of accountability.
• Utilizes our systems, tools, and resources to accomplish results and achieve goals.
• Advanced level of written, verbal, and interpersonal communication skills
• Ability to prioritize and organize work assignments.
• Ability to work well in stressful, high-pressure situations.
• Knowledge of Delphi, including merging menus, blocking function space, and creating BEO's.

PHYSICAL DEMANDS

• Outside sales calls, servicing groups, site inspections, attending meetings, travel and community/ industry functions
• Lift   up to 10 lbs.(amenities when making sales calls, attending trade shows, etc.)
• Hotel tours, sales calls, trade shows

• Competitive Salary

• Daily Pay!

• Team Member Hotel Discount Program

• Uniforms Provided for most positions

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options

• Paid PTO

• 401k with employer match

• Food and Beverage Discounts

• Tuition Reimbursement

If you like a high-touch, community-connected environment where you can thrive, this is the hotel for you. Passionate about service and ready to grow with a strong Hilton flag in a fast-growing suburban market? Let’s talk. Click Here to learn what makes DoubleTree Alpharetta stand out.