The Role
Provide administrative and operational support to Group Sales Directors/Managers: manage Salesforce group bookings, contracts, deposits, rooming lists, calendars, expense and commission processing; prepare sales collateral, VIP materials, shipments, and coordinate site inspections while liaising with hotel departments and handling phone/administrative duties.
Summary Generated by Built In
Job Summary & Responsibilities
- To support the day-to-day activities of the Group Sales Department and provide immediate support to their designated Directors and/or Sales Managers
- Responsibilities to include some and/or all the following:
- Checking and blocking of space in salesforce
- Assist in evaluation of business including profitability calculations
- Preparation and follow up on Group and/or Catering Contracts
- Follow up on Group Deposits + Payment
- Assist with group turnovers, rooming lists, proformas and other tasks as assigned
- Proactively manage showroom and gift bag preparation for site inspections
- Proactively manage shipping of collateral and gifts for sales trips
- Organize food and beverage orders and appropriate payment for all outside sales calls with food delivery
- Effectively manage daily calendar appointments to assist Sales Directors and/or Managers in site inspections, entertainment and other sales functions
- Prepare and process expense reports
- Process individual commission requests for group and/or individual bookings
- Draft and execute sales collateral and client / prospect presentations via Microsoft Word, Excel, and PowerPoint
- Organize, print and deliver VIP welcome notes
- Thorough working knowledge of Salesforce to include creating/updating accounts or contacts within an account, create new group bookings, revise existing group bookings, merge group contracts and adjust clauses as necessary, create GRC reports as requested
- Answer phones and take correct messages in a businesslike manner
- Qualify new account/booking requests
- Answer telephones for other individuals within department during their absence from the office
- Liaise with other hotel departments in a professional manner
- work closely with operations teams to ensure client's needs are met
- Other administrative tasks as requested
Salary: $32.99 - $33.98 per hour
Preferred Qualifications- College Degree or equivalent experience
- Ability to read, write and speak English, using excellent grammar and communication skills
- Pleasant and professional demeanor
- Ability to effectively communicate with guests and staff in a friendly and positive manner
- Proficient in Microsoft Word, Excel and PowerPoint
- Ability to multitask and to be proactive
- Attention to detail is a must
- Prior luxury hotel experience in a hotel sales office is a strong plus
Skills Required
- Thorough working knowledge of Salesforce (create/update accounts/contacts, create/revise group bookings, merge contracts, create GRC reports)
- Proficient in Microsoft Word, Excel and PowerPoint
- Ability to multitask and be proactive
- Attention to detail
- Ability to read, write and speak English with excellent grammar and communication skills
- College degree or equivalent experience
- Prior luxury hotel experience in a hotel sales office
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The Company
What We Do
LOTTE HOTELS & RESORTS is a South Korean luxury hotel chain that offers food and hospitality services, operating internationally and described as the largest hotel group in Korea.
