Group Rooms Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Modern luxury steeped in Southern Charm. Meet us in Atlanta, and we’ll show you what it means to have fun, Southern-style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street and the sprawling green spaces of Piedmont Park. Enjoy breakfast at Park 75 before heading out to explore the city, or stay in for a healthy dose of self-care in our serene Spa. However you spend the day, make sure to end your night with dinner and drinks at Bar Margot.

About the role

Responsible for all room reservations aspects for groups, to monitor and manage group room blocks with the Resort inventory; as well as ensure group contractual obligations are met and group contacts, Sales Managers, Conference Service Managers, Operational Departments, and Director of Revenue Management are aware of any and all communication regarding group blocks.

What you will do

ESSENTIAL FUNCTIONS:

1. Process all group turnovers: making new group file, sending introduction letter to group contact, creating group rate code, verify cut-off date, send cut-off date reminders, and verifying room block and rate information from booking recap, hard block suites or special room requests and clean up old rate codes. (25%)

2. Communicate all group activity – pickup, attrition and contractual guidelines to Group Contacts, Conference Service Managers and Sales Managers. (15%)

3. Run daily reports: Daily Transaction Report from Delphi, Delphi Booking Recaps, Group Cut-off Report, and Group No Shows; process rooming list within 48 hours of receipt and providing group contact and Conference Service Manager with room block report and rooming list with confirmation numbers (15%)

4. Provide Accounting with each groups’ rooming list from Group Contact and pickup and/or attrition (5%)

5. Communicate all group activity to Director of Revenue Management to assist in making yield decisions; maintain Delphi system through weekly entry of group pickup for current month and next two months (5%)

6. Provide reservations and Front Desk Staff with list of Call-In and Form groups, ensuring rate information, advance deposit, and cancellation policy is setup for quoting to guests as well as group confirmation letters; provide Conference Service Manager of any Special Attention, VIP information. i.e. arrival/departure manifest, billing, etc.. (8%)

7. Take in-coming reservation queue calls and non-queue calls, process Internal, WRO, Trust and FIT Reservations. (15%)

8. Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee. (5%)

9. Respond according to the crisis management plan to any resort emergency or safety situation. (2%)

10. Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact. (5%).

NON-ESSENTIAL FUNCTIONS:

1. Periodically assist with front of house operations including greeting and directing guests, manning hospitality desks, and working with Banquets on ‘quick sets’ or teardowns

2. Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections.

3. Participate in scheduled departmental and administrative meetings as requested.

4. Perform other task or projects as assigned by Hotel Management.

What you bring

Education: High School Diploma

Experience: 1-year previous reservations experience Knowledge of Operations front/back of house. Previous experience in High Volume Call Center

Skills and Abilities: Must have strong written and verbal communication skills.

Must be able to type 40 wpm. Comprehensive computer and analytical skills

Superior guest service and salesmanship skills. Proficient in Microsoft Word, Excel, Internet, Lotus Notes and Delphi. Work well under pressure, multitasking and team player. Detail oriented organizational skills and thinks strategically

 
  
What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    Complimentary Employee Meals
•    Discounted rates for Marta and/or Parking

*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf