About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
The Langham, Gold Coast and The Jewel Residences, managed by Langham has ushered in a new era of sophistication to Australia’s playground. Comprising 169 guest rooms and suites and 170 luxury apartments and located on absolute beachfront. Open and poised to elevate the culinary scene on the Gold Coast – The Langham, Gold Coast offers our guests a variety of venues each with their own unique offerings, with one thing for certain –our cuisine will always be an experience to look forward to.
We are seeking a vibrant and experienced Group Reservations Officer to deliver the highest level of service, providing a seamless and memorable experience for our clients and guests.
What You’ll Do
As Group Reservations Officer, you will assist our Reservations Manager in overseeing the operations of the reservations department with a focus on Group Reservations. The Group Reservations Officer is responsible for handling reservations, enquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximise room revenue according to Langham Brand Standards. You will also be responsible to Coordinate the reservations, room blocks, rooming lists, contracts for large groups and assist Sales team with on-site meetings on ad hoc basis.
What You’ll Bring
To be successful in the role you will have been in the same or similar position and have proven experience in customer service, be a good communicator, and enjoy interacting with people. You must also have:
- Passion for service excellence and providing superior hospitality;
- Superior grooming and presentation;
- Ability to work independently and collaboratively
- An unrivalled attention to detail, with a solutions focused mindset;
- Good working knowledge of hotel property management systems (Shiiji Daylight an advantage);
- Tertiary qualifications in Hotel/Hospitality/Business or similar advantageous;
- Australian work rights. We are unable to offer Sponsorship for this position.
Why Join Us? Live fully with Langham
The Langham, Gold Coast offers current and future colleagues:
- Benchmarked and competitive remuneration;
- Industry leading Learning and Development, with career progression opportunities;
- Complimentary meals on shift, and laundering of your duty attire;
- 6 complimentary hotel nights to stay at LHG Hotels and Resorts worldwide each year;
- Employee Assistance Program;
plus a vast array of additional benefits and recognition incentives!
Skills Required
- Experience in the same or a similar reservations position
- Proven customer service experience
- Strong communication skills
- Passion for service excellence and superior hospitality
- Superior grooming and presentation
- Ability to work independently and collaboratively
- Strong attention to detail and solutions-focused mindset
- Working knowledge of hotel property management systems; Shiji Daylight is advantageous
- Tertiary qualification in Hotel, Hospitality, Business, or a similar field
- Australian work rights
What We Do
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. The group takes its name from The Langham, London, Europe's first Grand Hotel. For over 150 years, this flagship property has been the pinnacle of sophisticated and gracious hospitality, a philosophy that is reflected group-wide through inspiring design, cutting-edge innovation, sincere service and an unwavering commitment to building great memories. With dedicated colleagues in more than 20 hotels located in major cities throughout four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to be a global hospitality group that pursues excellence.
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