Group Relationship Management, Vice President

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives!

Job Summary

The purpose of Group Relationship Management, Vice President role is to unlock the full potential of the Sales Support and Account Management teams by transforming them into high-impact, revenue-generating partners aligned with the organization’s growth strategy.

This leader will elevate the current operating model—where Sales Support is primarily administrative and Account Management contribution is below target—into a proactive, sales-aligned function that drives both top-line growth and bottom-line performance. The role is accountable for repositioning these teams as extensions of the sales organization, increasing their strategic value and direct contribution to revenue.

Key Responsibilities

1.  Drive Growth and Retention Across the Existing Block of Business  
• Lead the Account Management strategy to maximize the value of the current book of business. Strengthen broker relationships, improve persistency, and proactively identify upsell and cross-sell opportunities. Implement disciplined account planning to drive incremental revenue and expand share of wallet.
2. Upskill, Develop, and Performance Manage Talent  
• Build and lead a high-performing Sales Support and Account Management organization. Establish clear role expectations, elevate capabilities through coaching and development, and implement performance management practices that drive accountability. Upgrade talent where needed to ensure the team delivers measurable business impact
3. Improve Broker and Customer Experience  
• Ensure delivery of a responsive, accurate, and consultative service model that strengthens broker confidence and improves overall customer satisfaction. Position the team as a differentiated service advantage in the marketplace.
4. Drive Operational Excellence and Scalable Processes
• Continuously improve workflows, reporting, and service delivery models to enhance efficiency, consistency, and scalability. Strengthen cross-functional collaboration to enable a more seamless and effective operating environment.
5. Support Strategic Transformation and Organizational Change
• Play a key leadership role in the modernization of the Employee Benefits business. Support the adoption of new technologies, implementation of evolving processes, and broader organizational change initiatives. Prepare the team to scale with future growth and expanding product offerings.

Success Metrics

• Increased Account Management contribution toward target (25%+ of sales)
• Improved client retention and persistency rates
• Growth in cross-sell and upsell revenue
• Enhanced broker and customer satisfaction scores
• Measurable improvement in team productivity and effectiveness

What You’ll Need for Success

• Bachelor’s degree required
• MBA in Business, Finance, or related field preferred
• Professional certifications preferred
• CEBS, CLMS, CLU, ChFC
• Minimum 5 years of Employee Benefits experience, including leadership responsibility
• Proven ability to build, coach, and transform teams
• Strong performance management and accountability mindset
• Experience elevating administrative teams into strategic contributors
• Change management and organizational transformation expertise
• Strong Expertise managing Employee Benefit products
• Exceptional verbal and written communication
• Ability to simplify complex benefits and operational concepts
• Demonstrated success:
• Driving retention and persistency strategies
• Cross-sell and upsell growth within existing clients

Salary Band: S07

This selected candidate will be expected to work fully remote. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.

Consistent with applicable pay transparency laws, we disclose the compensation range for this position: $137,500 - $217,500 annually. Actual compensation will be determined by factors such as education, experience, geographical location, and other job-related factors permitted by law. In addition to base pay, this role is eligible for an annual incentive program.

We offer a comprehensive total rewards package designed to support you both at work and at home. Full‑time and part‑time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:

• Medical & prescription, dental, vision insurance
• Health Savings Account & Flexible Spending Accounts
• Paid Time Off
• 10 weeks 100% paid parental leave (after completing 12 months of employment)
• 401(k) Plan with company match
• Pension Plan
• Company paid life & disability insurance
• Wellness Program & Company paid employee assistance program
• Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati)

If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. 

Disclaimer:  American United Life Insurance Company (“OneAmerica Financial”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.