The Role
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
ASAPP’s IT Services team is intentionally small, highly collaborative, and built for impact. We are a lean group of four engineers supporting a fast-moving, security-focused, SaaS-first organization.
This team operates with a high degree of autonomy and ownership. We’re looking for strong decision-makers who can seamlessly switch between independent execution and tight collaboration, prioritize effectively in a dynamic environment, and take responsibility for the "why" behind the work—not just closing tickets.
This role sits at the intersection of employee experience, automation, lifecycle operations, and executive support. You will directly influence how ASAPP’s leadership and global workforce experience technology while helping scale, modernize, and automate IT services. You should be comfortable owning problems end-to-end, making judgment calls, and partnering across Security, Engineering, Workplace, and People teams to deliver simple, scalable solutions.
We're looking for someone who's available to work a hybrid schedule, with a weekly presence in our Mountain View, CA office
What you'll do
- Successful execution of your product area for the targeted personas
- Helps other PMs with execution where relevant
- Can proactively identify where product isn't going to meet target success and work with teams to have mitigation plans
- Drives articulation of value for functionality
- Works proactively and independently with Sales, Marketing, Customers, and Customer Engineering teams to grab the customer pulse and deliver capabilities that drive ROI
- Partner with engineering, research, design to deliver successful and scalable products
- Perform competitive analysis and market research to understand the market
- Owns prioritization and communication of backlog, to ensure we’re working on the right things at the right time
- Work with GTM teams to ensure we can articulate our innovation, offerings, and value proposition
What you'll need
- 7-10 years of product ownership and a proven track record of shipping amazing, complex products
- Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
- Strong sense of ownership and accountability
- Cross-functional collaboration experience across multiple engineering teams, design teams, research, TPM, product, GTM, etc.
- Ability to both execute in the weeds and to zoom out and see the bigger strategic picture
- Strong communication skills for both internal and external stakeholders
- Experience designing or managing products with voice interfaces, conversational AI, or other voice-enabled capabilities.
What we'd like to see
- Experience with AI software products
- Experience working with enterprise software or enterprise customers
Benefits include:
Competitive compensation with stock options
Comprehensive medical, vision, and dental insurance
401k matching
Fitness and wellness stipend
Mental well-being benefits
Professional learning and development stipend
Parental leave, including adoptive and foster parents
3 weeks paid time off (increases with tenure) along with sick leave, bereavement and jury duty
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance. #LI-AG1 #LI-Hybrid
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The Company
What We Do
Our artificial intelligence and machine learning products deliver automation and human augmentation, allowing individuals and organizations to realize their full potential. Today, the world's largest organizations rely on ASAPP to provide amazingly efficient and effective customer experiences. Our Research & Development team is unparalleled, driving the advancement of AI, machine learning, speech recognition, robotic process automation, natural language processing and more.
