Group Product Manager (Senior Living Operations, Transitions and Revenue Cycle) (US)

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

As a Group Product Manager at PointClickCare, you are responsible for the vision and strategy of your product portfolio of Senior Living Operations, Transitions and Revenue Cycle. You manage a team of product managers, define and own a roadmap for your product areas, and drive execution and delivery of compelling value to users and customers. To succeed in this cross functional leadership role, you will draw upon your deep familiarity with the healthcare domain and customer needs, as well as your strong product sense, to ensure success across the entire product portfolio. You have a track record of building multiple sophisticated products and solving customer problems, while leading your teams through discovery and delivery processes. You bring a collaborative approach and lead as a player coach to ensure successful outcomes for our customers, while optimizing time to value. You approach your work with a natural curiosity and use a data driven decision making process and foster that culture within your team.

Key Responsibilities:

• Deeply understand and represent the needs of current and future Senior Living customers. Lead your team of product managers to create backlogs and prioritize product investments by making inquisitive, decisive tradeoffs using data-driven analysis and good judgement.
• Understand the company strategy and objectives and articulate how it connects to your product area and day-to-day work.
• Create and evangelize a compelling vision and implement a multi-year roadmap to achieve strategic outcomes for your product areas by evolving existing products or creating new market opportunities.
• Maintain an understanding of the competitive landscape, key drivers, issues and players in the market.
• Collaborate with Customers, Sales, Service, Marketing, Development and other Product Managers to define, develop, market, sell and deliver the Product and the Product Value proposition in accordance with the company’s product release process.
• Be a hands on leader and partner with department leads to align on priorities and remove roadblocks, clarify ownership and processes as needed. Champion change and help teams understand and adapt to change.
• Coach and mentor your team and foster a growth mindset culture to maximize team performance towards company and individual goals.

Qualifications and Skills:

• Bachelor's Degree in business, computer science, or a healthcare-related field of study. 
• Solid understanding of Agile practices. Familiarity with Design Thinking is preferred.
• 5+ years' experience in Product Management, preferably in Senior Living Revenue Cycle, Private Pay and SaaS business.
• Managing and mentoring preferably software product managers with proven ability to grow and mentor others.
• Passion for understanding customer needs with a demonstrable track record delivering software with exceptional user experiences.
• A strong balance of strategic and tactical skills, and ability to achieve business goals while making difficult tradeoff decisions.
• Excellent communicator, cross-functional leader, natural facilitator, with influencing skills at all levels of the organization.
• Ability to represent the company with insight, integrity and confidence while working with internal and external stakeholders.
• Enthusiastic leader with a positive and resilient personality who embraces change and desires continuous iteration and improvement on products and processes.

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It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

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