Principal Product Manager, Member Growth & Retention

RESPONSIBILITIES

• Lead the product strategy and execution for Thrive Market’s Member Growth & Retention product portfolio, aligning closely with key business KPIs (LTV, CAC, retention rate, etc.)
• Lead and mentor a team of Product Managers, supporting their development and ensuring high-quality execution across multiple tracks of work
• Partner with Growth Marketing, Member Services, Engineering, and Data Science to identify and prioritize opportunities across converting leads to paying members, onboarding, reactivation flows, referral programs, and more
• Own and evolve our experimentation roadmap — from rapid A/B testing to longitudinal LTV experiments — to drive insights that improve funnel conversion, engagement, and retention
• Develop and refine our subscription offering, including pricing, value propositions, renewal journeys, and cancel flows, with a focus on customer value and sustainable business outcomes
• Translate user insights, data analysis, and business needs into clear product requirements, roadmaps, and compelling stakeholder narratives
• Serve as a thought partner to senior leaders on how to evolve our digital experience to support our mission of making healthy and sustainable living easy and affordable
• Establish product development rituals that ensure focus, alignment, and velocity across cross-functional partners
• Ensure continuity and forward momentum in product development during VP-level absences or transitions

QUALIFICATIONS

• 8+ years of product management experience, with at least 2 years managing or mentoring other PMs
• Deep experience with freemium, subscription, or membership-based models, alongside e-commerce
• Track record of optimizing top-of-funnel acquisition, activation/onboarding, and retention/engagement
• Strong fluency in data — comfortable pulling your own queries, synthesizing analytics, and using both qualitative and quantitative inputs to generate insights on pain points and solutioning as part of a comprehensive product strategy
• Demonstrated success in scaling growth and retention programs across web and mobile platforms
• Track record of delivering measurable business impact through successfully managing full product lifecycle — from ideation through launch, learning and iteration
• Excellent communicator with the ability to influence up, down, and across the organization
• Experience leading cross-functional initiatives with Engineering, Design, Data Science, Member Services, and Marketing
• Able to influence without authority, especially across marketing, lifecycle, and performance/growth teams
• Passion for Thrive Market’s mission and a deep empathy for our members

BELONG TO A BETTER COMPANY

• Comprehensive health benefits (medical, dental, vision, life and disability)
• Competitive salary (DOE) + equity
• 401k Employer Match
• 9 Days of Observed Holidays
• Flexible Paid Time Off
• Subsidized ClassPass Membership with access to fitness classes and wellness and beauty experiences
• Ability to work in our beautiful co-working space at WeWork in Playa Vista and other locations
• Free Thrive Market membership with exclusive employee discount
• Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform


We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.


At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we encourage you to apply.


Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer


At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree!


If you need assistance or accommodation due to a disability, please email us at [email protected] and we’ll be happy to assist you.


Ensure your Thrive Market job offer is legitimate and don't fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @thrivemarket.com email address. For added security, where possible, apply through our company website at www.thrivemarket.com.


© Thrive Market 2025 All rights reserved.

JOB INFORMATION

• Compensation Description - The base salary range for this position is $200,000 - $240,000/Per Year.
• Compensation may vary outside of this range depending on several factors, including a candidate’s qualifications, skills, competencies and experience, and geographic location.
• Total Compensation includes Base Salary, Stock Options, Health & Wellness Benefits, Flexible PTO, and more!