Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours.
Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.
Your missionGetYourGuide's On-Trip product group owns the entire post-booking experience: from the moment a traveler completes checkout through fulfillment, supplier coordination, to agentic care resolution. As GPM, you will lead a group of product managers, set strategy, coach a high-performing team, and drive measurable outcomes on some of the highest-leverage surfaces in the business. What you'll own:
- On-Trip Domain: Fulfillment (contextual UX, self-service, modification and cancellation), AI Resolution (unified care and chat automation, currently resolving a significant share of contacts already with AI), and Supplier-Traveler Coordination (off-platform observability, supplier messaging, and coordination tooling).
- Manage three PMs in Zurich. You report to the Director of Product, Traveler, who is based in Berlin.
- Demonstrated ability to synthesise a complex, multi-pillar strategy into a clear and opinionated thesis for executive audiences with a coherent point of view beyond executional updates.
- Experience managing and coaching junior/senior/lead PMs who own their own domains, with evidence that their output improved under your management.
- Strong commercial instinct: able to size problems with rough numbers, make ROI cases, and commit to metrics.
- Track record operating in an operationally complex domain — marketplace, payments, post-purchase, or customer service technology.
- Comfortable with occasional travel to Berlin for stakeholders and leadership engagement.
- Familiarity with AI-assisted customer resolution, supplier-facing product, or payment corridors in a global marketplace.
- Annual personal growth budget and mentorship programs for continuous learning and development
- Work from anywhere in the world for 30 days per year
- A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
- Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
- Monthly transportation and fitness budget
- Discounts for you, your friends, and family on GetYourGuide activities
- Language reimbursement program
- Health and wellness benefits
And more…
How to applySubmit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘how we hire’ and ‘life at GetYourGuide’. If you have any further questions, please don’t hesitate to get in touch at [email protected].
We’re an equal opportunities employerOur commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.
#LI-Hybrid
Skills Required
- Proven ability to synthesize complex multi-pillar strategy into a clear, opinionated thesis for executive audiences
- Experience managing and coaching mid/senior/lead product managers with demonstrated improvement in their output
- Strong commercial instinct with ability to size problems, build ROI cases, and commit to metrics
- Track record in an operationally complex domain (marketplace, payments, post-purchase, or customer service technology)
- Ability to work in a hybrid setup with a team split across Berlin and Zurich and periodic on-site presence in Zurich
- Familiarity with AI-assisted customer resolution, supplier-facing product, or payment corridors in a global marketplace
What We Do
GetYourGuide is a leading global online marketplace to discover and book experiences worth traveling for. Travelers can use GetYourGuide to find things to do in more than 11,000 cities, including tours from local experts, exclusive access to must-see attractions, as well as immersive bucket-list experiences through its Originals by GetYourGuide offering. Since being founded, the GetYourGuide platform has sold 150 million tickets from 30,000 supply partners who leverage GetYourGuide’s easy-to-use platform to grow their businesses. If you share our passion and would like to join our team, check out our open positions at careers.getyourguide.com or take a look behind the scenes of GetYourGuide on our blog: inside.getyourguide.com.
