Group Product Designer - Omni Technology (REMOTE)

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

Welcome to Product Design at DICK’S Sporting Goods, where we specialize in delivering retail excellence along every aspect of the customer journey driven through Technology. Our mission focuses on crafting intuitive, easy-to-use products that span across our business. We are looking for a new team member who can enable human-centered practices that inspire, innovate, and deliver elevated experiences for our customers and products.

Every season starts at DICK’S! As the seasons of sport come and go, our products go through a lifecycle all their own. In Omni Technology, we obsess over creating tools and services that allow our teammates to deliver Sport to our Athletes, anywhere. Our Omni Technology platform keeps the promises we make to Athletes when they shop online; and makes good on when we fall short. Like an Athlete, our technology focuses on speed, flexibility, durability, and resilience so that we are always ready for the next ‘play’.

Strategically shape the future of our Omni Technology, driving seamless customer experiences from inventory to last-mile delivery & from picking up in store to picking up the phones in customer service. Lead a team of designers across the portfolio, translating vision into reality. This is your chance to mentor, coach, and inspire while driving meaningful outcomes for our customers & our company.

As a Group Product Designer, you will manage up to six product designers working across two or three products. In this role, you enable the delivery of product experiences rooted in human-centered principles that support strategic priorities. Your influence and expertise enable you to promote the value of design as you continue to build partnerships in support of the products you manage. As a design leader, you provide direct oversight in the organization and delivery of high-quality products while balancing people management and opportunities for development. Focus areas may include:

Human-Centered Advocate
Expanding teammate understanding and application of human-centered design, stakeholder exposure and involvement to critical HCD activities, and finding creative ways to influence HCD across multiple products

Evidence & Risk
Guiding teammates on how to avoid extensive research practices through design maturity; understanding that the nature of the evidence needed will parallel the nature of the risk presented to the customer and/or the business

Discovery
Guiding teammates through a process rooted in problem solving frameworks, where they leverage mixed-methods research to support identification and understanding of users (and systems), journeys, and top problems.

Experimentation
Learning is a critical part of your management philosophy, which allows teams to create ways to validate the effectiveness of the experience pre-launch through experimentation, prototype testing, A/B testing, usability testing, and so forth.

Data-Driven
Guiding teammates on how to leverage mixed methods data insights to drive decision making

Development
This is where everything comes together as your teams commit to delivering an end-to-end experience. Product designers leverage Homefield, our in-house design system, to communicate and pair with software engineers throughout the development process.

Feedback
You provide the appropriate forums to seek feedback and understanding amongst your teams, stakeholders, and leadership in order to aggregate and activate this feedback in meaningful ways.

Leadership & People Management
You are expanding your capabilities in leadership by managing multiple product teams, developing a deeper understanding of cross-product domains and how this supports the overall strategy of the portfolio, defined by the Director. In addition, you are responsible for supporting career development and growth opportunities for designers who report to you.

Job Duties & Responsibilities

Leadership – How you expand your influence through strategy, decision making, coaching, and management

• Managing product designers, inclusive of performance, career planning, and growth / development opportunities.

• Identifying and collaborating with stakeholders to improve business proficiency as well as influence others on the value and implementation of human-centered design principles.

• Actively coaching and mentoring product designers and cross-functional peers or stakeholders regarding design process, frameworks, implementation, and measurement.

• Demonstrating active participation in the broader design community, inclusive of speaking, educating, networking, recruiting, and/or learning.

Strategy – How you understand and plan within a product team that solves customer problems and drives market impact

• Guiding the discovery strategy in support of a group of products, including methodologies utilized for evidence gathering, problem prioritization, solution generation, and experimentation.

• Collaborating with leadership peers to identify new product opportunities within the portfolio, focusing on industry trends and retail concepts that can inspire innovative product thinking.

• Collaborating with leadership peers to develop the strategy across a group of products that feeds into the broader strategy of the portfolio.

• Building partnerships with other teams (Athlete Insights, Data & Analytics, etc.) to expand capabilities, tooling access, and evidence gathering.

Execution – How you support and provide oversight to the design and delivery of solutions to our customers

• Providing oversight in the creation of discovery objectives and goals in collaboration with the team(s) and stakeholders.

• Participating in sprint planning to support research and design progress.

• Providing oversight and review for UI designs, utilizing our design system, Homefield.

• Actively coaching and mentoring designers regarding customer-centric focus, gathering feedback, leveraging data to tell the story, and measuring success.

QUALIFICATIONS:

Candidates for this role should have:

• Advanced understanding of Product Design

• Advanced knowledge and application of human-centered design practices and lean product management

• Advanced understanding of scrum

• Ability to advocate for research and design-thinking practices across product teams

• Expert written and verbal comm skills that result in effective relationship building as well as alignment across stakeholders and other tech partners

• Effective management, facilitation and collaboration skills to drive alignment across organizational peers and complex stakeholder groups

• Proven ability to influence cross-functional teams & senior leadership stakeholders without formal authority

• Ability to balance business objectives & customer needs

• Success in defining short- & long-term strategies, visions & launching excellent products

• Curious attitude and desire to learn

• Advanced level use of problem-solving frameworks (must be able to demonstrate)

• Understanding of software development lifecycle

• Ability to coach teammates on complex product frameworks, concepts or methodologies

• Previous management experience for a group of product designers

• Can quickly and effectively resolve conflict

• Ability to cross-functionally organize, motivate and mobilize teams towards working on a common goal

• Portfolio of work, demonstrating a human-centered design process and design leadership

This is a fully remote position.

This role is not eligible for immigration sponsorship.

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Targeted Pay Range: $114,300.00 - $190,500.00. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.