Are you a detail-oriented and customer-focused professional with a passion for pensions administration and client service? We are seeking a Group Pensions Coordinator to support the effective administration of group pension plans, ensuring accurate processing of contributions, member records, and benefit transactions while delivering timely support to clients and internal stakeholders.
About Guardian Life of the Caribbean Limited
Guardian Life of the Caribbean Limited leads the charge in Life, Health, and Pension solutions throughout the Caribbean Region. Our unwavering mission is to cultivate financial freedom for our stakeholders through transformative interactions, fuelled by the relentless power of technology. With innovation at our core, we strive to redefine the landscape of financial services, empowering individuals, and businesses alike to pursue their dreams with confidence and security.
JOB OVERVIEW:
The Pension Co-ordinator is required to competently support the Team Leader and other members of the team; performs assigned tasks efficiently and in accordance with stipulated performance standards. He/she must consistently ensure prompt, reliable and courteous service is delivered to both external and internal customers.
JOB RESPONSIBILITIES:
1. Benefit Payment Processing
• Prepare pension calculations for retirements, refunds, withdrawals and deaths
• Prepare cheque requests for benefits arising
• Prepare journals for benefits arising
2. Regulatory Requirements and Financial Reporting
• Prepare internal and external valuation reports
• Prepare documents/reports for monthly Board Papers and Trustee reports
3. Database Management
• Ensure contribution entries are entered timely and accurately on TOPAS (Pension Plan Administration)
• Ensure that membership details are updated for Pension Plans for monthly reporting
• Ensure that Pension Plan correspondence is filed in a timely manner
4. Client Support
• Prepare Annual Benefit Statements for the respective Pension Plans
• Respond to queries received in a prompt, courteous and appropriate manner or direct the queries appropriately
• Maintain a high degree of familiarity with the statutory and regulatory framework under which pension plans operate
• Ensure that any updates for Pension Plan Wind Ups are provided when required
5. Training
• Train staff on department processes required to complete the necessary tasks
6. Perform any other job-related duties as assigned by the Team Leader Specifications.
EDUCATION & EXPERIENCE:
• 5 CXC/CSEC passes including Mathematics and English Language
• 2 A’ Level/CAPE passes including Mathematics
• LOMA 280, 290, ACS 100 and all related parts
• Minimum 2 years’ experience in similar Pension Environment
• 2-3 years of basic accounting knowledge
ADDITIONAL REQUIREMENT:
As a regulated entity with obligations under the Know Your Employee guidelines, a Certificate of Character is required.
PERSON SPECIFICATION:
The Pension Coordinator must be patient, tactful, diplomatic and approachable demonstrated through a friendly disposition. He / She must be able to effectively communicate with all levels of individuals both internal and external, maintaining a calm disposition in difficult situations as well as be able to work within strict deadlines.
Applications will be treated with the utmost confidentiality.
Skills Required
- 5 CXC/CSEC passes including Mathematics and English Language
- 2 A' Level/CAPE passes including Mathematics
- LOMA 280, 290, ACS 100 and all related parts
- Minimum 2 years' experience in similar Pension Environment
- 2-3 years of basic accounting knowledge
- Certificate of Character (Know Your Employee requirement)
What We Do
Guardian Group is a conglomerate of insurance and financial services companies in the Caribbean, with over 100 years of experience as one of the largest insurers in the region.
