Group Operations Strategy Intern

Verisure, operating under two brand names (Securitas Direct & Verisure) is seeking a talented, innovative, passionate Group Operations Strategy Intern. The role will part of a growing and talented Business Improvement Team and will report directly into our Group Business Improvement Manager. The role will help in the definition and execution of the Operational and Financial Strategy of the company

Strategic context and Value proposition

The Business Improvement Team is a relatively small team that reports directly to the Group CFO. The team has the responsibility for designing and implementing critical strategic projects for the Company at international level. You will have a very wide vision of the business and geographies, with special focus on Operations; but also in Strategy, Tech, Product and Marketing Portfolio among others. The team is currently overseeing an optimisation and transformational project (Funding Our Growth) looking for efficiencies and aiming in the long run at transforming our service, as well as a quality improvement project (Products & Services Excellence) looking for improving our services, and leading for customer satisfaction across multiple facets of the business.

Currently, the Business Improvement Team works in close collaboration with our local market organizations in KPI development, best practice sharing, execution of improvement initiatives, and assessing financial impact from committed projects. The team also has the responsibility of reporting Key Performance Indicators (KPIs), identifying gaps, and ensuring countries are driving improvements where needed.

As a Group Operations Strategy Intern you will have the opportunity to learn about multiple sides of our business and to support team members in the execution of some of the most important strategic projects of the company. The projects are very diverse, however they all share the application of analytical capabilities, together with a business mindset, in order to deliver operational and efficiency improvements.

Over the longer-term, there will be many opportunities for personal and professional development within the team and in the Company as a whole. The team is very well regarded within the organization and team members are highly sought after within the business. This is an excellent role to learn and to launch your career at Verisure

Responsibilities will include:

• Translate data into actionable business insights by applying best in class analysis and strong business sense
• Develop and execute a clear, logical and methodical structure to complex workstreams, and provide purposeful direction to teams and individuals in the pursuit of business excellence
• Identify data gaps to underlying evolution of the datamarts and reporting automation
• Contribute on the preparation of strategic planning (e.g. Budget and Long range plan) by analysing current performance and forecasting main business KPIs
• Assist on the business cases preparation for new and existing products and services
• Partner with the country operational teams to collate data, and to prepare key dashboards to track Operational Service levels and Efficiency.

Location

The role is based in Madrid, Spain.

Reports and organization structure

This person will report directly to the Group Business Improvement Manager.

Experiences and Qualifications

We see this role as critical for the achievement of Verisure’s growth and organizational transformation goals.

• Bachelor’s degree (or on-going), ideally Masters in relevant field (engineering, business, finance, etc.).
• Fluency in English essential
• Exceptional analytical and quantitative skills; strong bias towards data-based decision making. PowerBI and Microsoft BO skills will be needed in the position, while SQL would also be ideal
• Ability to work with limited information and identify proxies working with 80% of accuracy and 20% of uncertainty
• Excellent organizational and project management skills
• Experience collaborating and working with different cultures, across different geographies, under time and scope pressure in the delivery complex projects with high quality output.

Competencies

• Excellent business intuition, intellectual rigor, and pride in the ownership of complex tasks and projects.
• Excellent influencing capabilities – confidence to deal with senior stakeholders under pressure and the adaptability to make compromises in challenging environments.
• High learning agility – flexibility to learn, understand, and evaluate new concepts in unfamiliar functional areas (e.g., finance, R&D, supply chain, marketing etc.).
• The successful candidate will have high energy and flexibility, fantastic communication skills (both written and verbal), and huge amounts of personal drive & ambition.

Strong fit with our Company DNA

• Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly.
• Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline.
• Always Innovating: We believe that Innovation can be big or small; it’s a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously.
• Winning as a Team: Our people know that by leveraging one another’s strengths, investing in and developing our team’s capability and by collaborating well, we will win.
• With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always.

At Verisure, we are committed to fostering a diverse and inclusive workplace, recognising that diversity of thought and background only makes our teams stronger and more innovative. We reject all forms of discrimination and bias, and we believe in access to opportunities for everyone, regardless of gender, age, disability status, race, sexual orientation, or any other status.