Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for managing one or more major operations segments for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems related to product lines, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency. Job expectations include supervising day-to-day activities of employees such as executing transactions.
The Head of Efficiency and Transformation role is responsible for shaping and executing the long-term strategic direction of the global Account and SSI Reference Data Lifecycle Management functions, including account and SSI creation, maintenance, closure, client implementation, data quality, and documentation and reporting.
Responsibilities:
- Forecasts and manages staffing levels and capacities, prioritizes employee development by providing effective coaching, and shares constructive feedback to drive Operational Excellence
- Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
- Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas
- Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness
- Aligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environment
- identifying growth and efficiency opportunities
- partnering with the regional heads and other functions to ensure requirements and benefits are clearly defined and documented
- developing comprehensive plans, tracking progress on key strategic metrics and making necessary adjustments
- ensuring alignment across different departments to achieve organizational goals
- Strategic Planning: Leading the development and implementation of strategic plan, inclusive of pipeline management and coordination, benefits assessment, requirement gathering and oversight, benefits realization
- Vision Setting: Articulating a clear long-term vision for the team and aligning it with a strategic plan.
- Growth Initiatives: Identifying and driving strategic initiatives to foster business growth, efficiency, improved SLA performance, and innovation.
- Cross-functional Collaboration: Working closely with various partner teams to ensure strategic alignment and effective execution.
- Performance Monitoring: Tracking progress on key strategic metrics and making necessary adjustments to the plan as needed. Communication and Advocacy
- Communicating the strategic vision, plan, and progress to the team and key stakeholders
Required Skills
- Strong analytical and problem-solving skills
- Excellent communication and presentation abilities
- Strategic thinking and decision-making capabilities
- Leadership experience and ability to influence cross-functional teams
- Expertise in data analysis and interpretation
Skills:
- Business Operations Management
- Customer Service Management
- Performance Management
- Process Performance Measurement
- Talent Development
- Account Management
- Client Management
- Leadership Development
- Process Management
- Relationship Building
- Business Case Analysis
- Policies, Procedures, and Guidelines Management
- Process Design
- Risk Management
- Workforce Analytics
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - NY - New York - 1100 Ave Of The Americas - Two Bryant Park (NY1540)
Pay and benefits information
Pay range$100,000.00 - $144,900.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Bank of America Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bank of America and has not been reviewed or approved by Bank of America.
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Fair & Transparent Compensation — The $25/hour U.S. minimum wage, reaffirmed in recent company materials, sets a clear compensation floor that lifts entry-level and operations pay. Public salary information and disclosures provide visible benchmarks for pay across roles.
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Parental & Family Support — Parental leave extends up to 26 weeks with 16 weeks fully paid for eligible teammates, alongside backup child and adult care and a dedicated Life Event Services team. Family-building assistance offers up to a $20,000 lifetime reimbursement and bereavement leave provides 20 paid days for loss of a spouse, partner, or child.
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Retirement Support — Retirement programs include a 401(k) match up to 5% of eligible pay plus an additional 2–3% annual company contribution based on service. These employer contributions add meaningful long-term value beyond base pay.
Bank of America Insights
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What We Do
We make financial lives better for our clients and our communities through the power of every connection. Our employees are at the heart of this purpose, and are key to driving responsible growth. Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.
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