Group Manager - Process Training(Voice & Accent Training) - Pune/Gurgaon/Mumbai - REF68306W_2025146776

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Should have prior experience in Communication Cultural Soft Skills V&A Training both in terms of facilitation and having led a team for the said function Should have led strategic initiatives to improve business metrics CSAT NPS CES Should understand core concepts of the CCT function and provide timely innovative solutionsShould be sound and highly proficient in English Should have working knowledge of Hiring tools CEFR scale Train & Hire and PreProcess Training in the BPO industry vis a vis Language Customer service Work with the Vertical leads in providing inputs on development areas for projects initiated Provide real time support to teams working on projects Leadership & Organizational skills to prioritise projects and provide improvement feedback Strong Project Management capabilities Excellent communication marketing relationship & motivational skills Should be knowledgeable on the businesses processes Should have analytical ability and ability to understand the business impact of nos Should be able to manage multiple teams and multiple location by providing KPI and driving it Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports data and documents are in place Promote standardization by creating SOPs across CIS training Standardization Promote behavioral training programs and promote the programs in order to ensure maximum participation Should be aware of tools like Articulate Vyond Adobe Suite for creation of elearning content videos etc Should have worked on various training methodologies and have knowledge on Instructional designing Should have done Market Research & analysis on training models and know what is happening in the training industry Should have worked on Innovative projects on digital transformation for training Knowledge of various digital tools & Instructional designing mandatory

Graduate