As the Group Marketing Manager, Commercial and SMB, you will lead and execute regional marketing initiatives that drive demand, customer engagement and growth. As a strong partner to sales, you will develop localized campaigns, events and programs that align to segment objectives. You will manage a high performing and results-driven team that will directly contribute to the growth and success of Zendesk.
What you bring to the role
Campaign Strategy & Execution:
Develop a deep understanding of each segment including targets, sales priorities, account mix, vertical make-up and competitive landscape.
Work cross-functionally with global and regional campaign marketing teams to ensure those campaigns land effectively within segments.
Develop a regional marketing plans that are aligned with segment sales priorities and is focused on driving high quality pipeline and bookings growth.
Leverage data-driven insights to optimize the marketing mix and continuously improve performance.
Manage budget with excellence.
Cross-functional Collaboration:
Partner with and effectively manage key GTM stakeholders to meet business objectives across sales, partner, customer success and SDR organizations.
Work with other field marketing leaders to deliver a unified regional marketing plan, while ensuring the needs of your segments are met.
Work closely with performance marketing, email marketing, operations and other groups to ensure field marketing plans land successfully.
Manage relationships with external agencies, vendors, and partners to support campaign execution and delivery.
Leadership & Team Management:
Lead and mentor a team of marketing professionals to execute regional campaigns with excellence.
Drive accountability across your team to meet individual and group KPIs.
Model for your team a customer-first approach and champion a culture of collaboration, creativity, and accountability.
Performance Measurement & Reporting:
Track and analyze campaign performance metrics, including ROI, to inform data-driven decisions.
Present insights, results, and recommendations to senior leadership and cross-functional stakeholders.
Measure the effectiveness of marketing campaigns and adjust strategies as needed.
The candidate will need to travel up to 20% to support regional marketing activity.
Basic Qualifications:
10+ years of experience in marketing, with at least 5 years focused on campaigns, demand generation, or pipeline marketing.
Strong leadership skills with experience managing high-performing teams.
Exceptional communication and project management skills, with the ability to lead cross-functional initiatives.
Experience with multi-channel marketing campaigns, including digital, events, paid media, and social media.
Data-driven mindset with experience in campaign measurement, analytics, and reporting.
Preferred Qualifications:
Experience in SaaS, B2B, or technology industries.
Experience working in a global, matrixed organization.
Expertise with marketing automation tools (e.g., Marketo, HubSpot) and CRM systems (e.g., Salesforce).
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
Top Skills
What We Do
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences— and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, co-working spaces, and Zendesk workspaces to make one team.
Why Work With Us
We know one desk doesn’t fit all. At Zendesk, we prioritize remote work because we believe great work happens anywhere. Digital first is more than where we work though. We give our employees flexibility and choice in both where and how they work while also trusting them to be a team player.
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