Group Manager AML & Screening Investigations

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

As a Group Manager AML&Screening Investigations, you will play a key role in leading the operational execution of AML & Screening, ensuring meeting our high operational standards, leading local engagement initiatives, and fostering a culture of continuous development and excellence. You will be responsible for:

• Overseeing, empowering and facilitating growth for Team Leads and their teams within Spain;
• Focusing on optimising capacity allocation;
• Developing and executing training strategies over the different teams to build industry-specific expertise;
• Strategic alignment and implementation towards the department objectives. 

While Team Leads focus on day-to-day operations and workflow management, you will take a strategic, region-wide view, shaping the overall strategy for the AML and Screening industries and geographies under your scope, driving leadership development, and ensuring alignment and achievement with global department goals. Additionally, you will collaborate with product teams to shape the evolution of our Screening solution, tools and processes. Reporting to the Global Head of AML and Screening, you will play a key role in shaping the future of our department.

What you’ll do: 

• Maximize the utilization of capacity across regional investigation teams to meet operational needs. 
• Monitor and report operational performance metrics for the region, implement actionable improvements when needed. 
• Oversee the AML sub-set of industries within your region, developing strategies for risk mitigation, process optimisation, quality improvements. 
• Identify training needs across the different teams and facilitate knowledge development.
• Develop, mentor and coach Team Leads within the region to promote continuous development. 
• Ensure effective forecasting and capacity planning.
• Lead the ideation and execution of OKRs, aligning them with organizational objectives.
• Drive local engagement initiatives. 
• Ensure alignment with global operational efforts. 

Who you are:

• Proven experience managing managers or leading complex, multi-disciplinary teams.
• Strong expertise in AML, Compliance, or Screening operations, with a focus on capacity management and process optimization.
• Excellent strategic thinking and ability to translate strategy into actionable plans.
• Hands-on experience in product collaboration and operational improvement initiatives.
• Exceptional communication and leadership abilities, with a track record of driving engagement and team performance.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Madrid office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. While we are open to relocation, we do not sponsor Visa's for this position.