We are seeking an accomplished and highly strategic Group Manager, Ad Trafficking & Operations, with a minimum of 10 years of progressive experience in digital ad operations, including significant leadership and team management responsibilities. The ideal candidate will be a seasoned expert in ad serving technologies, particularly Google Campaign Manager 360 (CM360), and will possess a deep understanding of the digital advertising ecosystem. This role requires exceptional leadership skills to manage and mentor a team of Ad Trafficking Coordinators and Managers, drive operational efficiencies, ensure flawless campaign execution, and contribute to the strategic evolution of our ad operations capabilities.
Responsibilities:
- Strategic Leadership & Department Oversight: Develop and implement strategic roadmaps for the Ad Trafficking and Operations department, aligning with overall company objectives and client needs. Lead and manage a group of Ad Trafficking Coordinators and Managers, fostering a high-performance culture, continuous improvement, and professional development. Oversee the entire ad trafficking workflow, from campaign setup to reporting, ensuring adherence to best practices, quality standards, and service level agreements (SLAs). Evaluate and recommend new ad tech solutions, tools, and processes to enhance operational efficiency, accuracy, and scalability.
- Operational Excellence & Process Optimization: Drive the standardization and optimization of ad trafficking processes, naming conventions, and quality assurance protocols across the group. Implement robust pre-launch and post-launch QA strategies to minimize errors and ensure impeccable campaign execution and data integrity. Champion the adoption of automation and innovative solutions to streamline workflows and reduce manual effort. Establish and monitor key performance indicators (KPIs) for the team, driving accountability and continuous performance improvement.
- Advanced Ad Technology & Tracking Expertise: Provide expert guidance and oversight on complex campaign setups, advanced tracking methodologies, and intricate ad serving challenges across various platforms, including CM360, Innovid, Flashtalking, and other DSPs. Ensure the accurate implementation and rigorous verification of floodlight tags, conversion pixels, and various ad tags, maintaining superior data quality for reporting and optimization. Proactively identify, diagnose, and resolve sophisticated technical issues related to ad serving, creative rendering, tracking discrepancies, and data reporting, escalating to vendor support as needed.
- Team Development & Mentorship: Recruit, train, mentor, and develop a team of high-performing ad operations professionals, nurturing their skills and career growth. Conduct regular performance reviews, provide constructive feedback, and facilitate ongoing learning opportunities. Foster a collaborative and supportive team environment that encourages problem-solving, knowledge sharing, and innovation.
- Cross-functional Collaboration & Stakeholder Management: Serve as a primary liaison between Ad Operations and cross-functional teams, including Media Planning, Media Buying, Creative, Analytics, and Client Services. Communicate technical requirements, operational capabilities, and best practices effectively to internal and external stakeholders. Collaborate with sales and account teams to support new business pitches and strategic client initiatives, ensuring operational feasibility and excellence.
- Vendor Relationship Management: Manage relationships with key ad tech vendors (e.g., Google, Innovid, Flashtalking), staying abreast of product updates, new features, and troubleshooting support. Negotiate and manage service agreements with external partners as needed.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
- 10+ years of progressive experience in digital ad operations, with at least 3-5 years in a managerial or group lead role, overseeing teams of ad traffickers/coordinators.
- 10+ years of experience in media, branding and advertising including managing teams
- Passionate about advertising and marketing and curious about new developments in the industry
- Deep expertise and hands-on experience with Google Campaign Manager 360 (CM360) is mandatory.
- Extensive knowledge of the digital advertising ecosystem, including DSPs, SSPs, DMPs, ad exchanges, and various ad formats (display, video, rich media, native).
- Proven ability to strategize, implement, and optimize complex ad trafficking workflows and processes.
- Strong understanding of web technologies, including HTML, JavaScript, and familiarity with web debugging tools (e.g., Chrome Developer Tools).
- Exceptional leadership, mentorship, and team development skills.
- Superior problem-solving, analytical, and data interpretation abilities.
- Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to diverse audiences.
- Demonstrated ability to manage multiple priorities, projects, and stakeholders in a fast-paced, high-volume environment.
Preferred Skills (Bonus Points):
- Advanced experience with Innovid, Flashtalking, or other enterprise-level ad servers.
- Experience with other Demand-Side Platforms (DSPs) like DV360, The Trade Desk, etc.
- Familiarity with Tag Management Systems (e.g., Ensighten, Google Tag Manager).
- Experience with programmatic advertising operations.
- Project management certification (e.g., PMP) is a plus.
Education:
- Bachelor’s/University degree, Master’s degree preferred (Master's degree (MBA or equivalent) or Bachelor's degree in Marketing, Advertising, Business Administration, or a related field is highly preferred)
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
#LI-JR5
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Job Family Group: Marketing------------------------------------------------------
Job Family:Advertising, Branding and Media------------------------------------------------------
Time Type:Full time------------------------------------------------------
Primary Location:Irving Texas United States------------------------------------------------------
Primary Location Full Time Salary Range:$144,480.00 - $216,720.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:Sep 29, 2026------------------------------------------------------
Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 10+ years progressive experience in digital ad operations
- 3-5 years managerial or group lead experience overseeing ad traffickers/coordinators
- Deep expertise and hands-on experience with Google Campaign Manager 360 (CM360)
- Extensive knowledge of the digital advertising ecosystem (DSPs, SSPs, DMPs, ad exchanges, display, video, rich media, native)
- Strong understanding of web technologies including HTML and JavaScript; familiarity with Chrome Developer Tools
- Proven ability to strategize, implement, and optimize complex ad trafficking workflows and QA processes
- Exceptional leadership, mentorship, and team development skills
- Superior problem-solving, analytical, and data interpretation abilities
- Excellent written and verbal communication skills and stakeholder management
- Advanced experience with Innovid, Flashtalking, or other enterprise ad servers; experience with DV360, The Trade Desk, programmatic operations, or tag management systems
- Project management certification (e.g., PMP)
- Bachelor's degree in Marketing, Advertising, Business Administration, or related; Master's (MBA) preferred
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Health coverage is presented as comprehensive, including free in-network preventive care, mental-health resources, and the Be Well Program. Materials also state new hires have access to health and insurance benefits from the outset.
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Retirement Support — The retirement plan offers a $1-for-$1 match up to 6% of eligible pay. New employees are eligible for the plan, with automatic enrollment after 90 days if they do not enroll themselves.
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Inclusive Benefits Coverage — Benefits highlight fertility treatment coverage, adoption/surrogacy reimbursement up to $30,000, and disability coverage. Coverage extends to spouses and domestic partners regardless of gender identity or sexuality, with gender-affirming care-related support noted.
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