The Service Depot Group Leader provides primary support to the Technical Service Operations Manager and is responsible for coordinating daily operations within the Ivenix Service Depot. This role ensures efficient execution of service workflows, supports technician performance, and maintains compliance with all applicable quality and regulatory requirements.Responsibilities
Key Responsibilities
Coordinate and oversee daily service depot activities, including device receipt, testing, return processes, packaging and shipment Support timely execution of service work orders to meet turnaround time and throughput objectives Allocate resources, assign tasks, and manage shift priorities to ensure operational efficiency Escalate complex technical or process issues to engineering or leadership as appropriate Ensure adherence to standardized service procedures, documentation requirements, and escalation pathways
Training & Team Support
Assist with onboarding and training of new technicians, ensuring readiness on tools, systems, and procedures Promote knowledge sharing and continuous improvement within the depot
Quality & Compliance
Ensure all service activities are performed in accordance with controlled SOPs and quality system requirements Maintain accurate, complete, and audit-ready service documentation in SAP and related systems Support compliance with cGMP, FDA, ISO 13485, and internal quality standards Participate in audits, inspections, and continuous improvement initiatives
Operational Leadership
Operate with minimal supervision on assigned shifts, ensuring continuity of depot operations Monitor performance metrics and support actions to improve service quality and efficiency Foster a culture of accountability, teamwork, and customer focus within the depot
All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities.
REQUIREMENTS
- High School Diploma/GED
- Electro-mechanical assembly and test experience preferred.
- Demonstrated leadership, interpersonal skills and professionalism
- Excellent communication and training skills; basic mechanical aptitude.
- Proven sound judgment, values driven, continuous innovation and improvement and adaptability skills.
- Demonstrated high performance orientation and detail orientation.
- Strong written and verbal communication skills.
- Good organization and teamwork skills, including strong customer focus.
We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability, 401K with company contribution, and wellness program.
Please note that joining our team does not create a guaranteed or permanent employment arrangement. All employment is at‑will, meaning both the employee and Fresenius Kabi have the right to end the employment relationship at any time, in accordance with applicable federal and state laws.
Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.
Skills Required
- High School Diploma or GED
- Electro-mechanical assembly and test experience
- Demonstrated leadership, interpersonal skills, and professionalism
- Excellent communication and training skills
- Basic mechanical aptitude
- Sound judgment, strong values, continuous improvement, innovation, and adaptability skills
- High-performance orientation and attention to detail
- Strong written and verbal communication skills
- Good organization and teamwork skills, including strong customer focus
What We Do
Fresenius Kabi is a global healthcare company that specializes in lifesaving medicines and technologies for infusion, transfusion, and clinical nutrition. The company’s products and services are used for the therapy and care of critically and chronically ill patients. Its product portfolio comprises a range of highly complex biopharmaceuticals, clinical nutrition, medical technologies, and I.V. generic drugs. Within biopharmaceuticals, Fresenius Kabi offers, among others, biosimilar drugs with a focus on autoimmune diseases and oncology. The company’s clinical nutrition offering includes a wide selection of enteral and parenteral nutrition products. In the segment of medical technologies, its offering includes vital disposables, infusions pumps, apheresis machines, cell therapy devices, and more. Fresenius Kabi puts essential medicines and technologies in the hands of people who help patients and finds the best answers to the challenges they face. Following its strategy “Vision 2026”, which is a key part of the #FutureFresenius program of the Fresenius healthcare group, the company is furthermore committed to increase efficiencies in the therapy and care of patients and improve access to high-quality healthcare around the globe. Fresenius Kabi aspires to be leading globally in its product segments – all for the benefit of patients, its customers, and its stakeholders. Fresenius Kabi Community Guidelines and User Information: https://www.fresenius-kabi.com/social-media-terms-conditions Imprint: https://www.fresenius-kabi.com/imprint







