Group Lead, Clinical Systems

Posted One Month Ago
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Chennai, Tamil Nadu, IND
In-Office
Senior level
Healthtech • Biotech • Pharmaceutical • Manufacturing
The Role
Leads clinical systems teams and oversees RPA, system integration, and AI/ML projects. Ensures study goals, timelines, quality standards, client requirements, and contractual obligations are met. Provides technical support, escalation management, contingency planning, resource utilization oversight, and people leadership, including coaching, performance management, interviewing, and mentoring. Supports customer relationships and delivery teams while managing junior professionals.
Summary Generated by Built In
Group Lead, Clinical Systems

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.


As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.


At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.
Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.
That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

Job Location: Chennai

Job Description:

• Provide oversight on Robotic Process Automation/system integrations/Artificial Intelligence Machine Learning projects 
• Ensure study level goals and objectives are consistently met to the highest standard of quality. 
• Provide leadership to direct reports ensuring performance, goal and adequate utilisation
•Ensure project teams are consistent with client needs, expectations and contractual obligations
•Review project tasks and timelines and work with the extended project team to ensure activities are executed in a high-quality timely manner 
• Typically manage teams of Junior professionals.
• Provides other general duties as required to support the company

Impact:
•Focus on short term goals.
•Provides technical support to delivery teams
Customer Relationship:
• May have oversight of their teams projects
• Supports Manager in building and maintaining key customer relationships
• May provide input on client facing meetings
Resource Management
• Focuses on Staff utilisation and key deliverables
• Oversight of staff goals
Financial Management
•Coach and Mentor Staff
People Leadership
• Good people management skills including coaching, interviewing and providing feedback and recognition
• Provides expertise on clinical systems development, and escalation support for issue resolution and contingency planning
• Typically leads single function of entry level professional employees
• Entry level to management
• Travel (approximately 10 %) domestic and/or international, when or if required.
• Typical minimum years of experience 8+ An equivalent combination of education, training and relevant experience may be considered in place of the education and experience stated

Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.
We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.
ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

#LI-AA1


Employment with ICON is contingent upon having the legal right to work in the country where the role is based.


Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.


Benefits may include:

  • Competitive base salary and performance related incentives
  • Health and wellbeing programmes including medical, dental, and vision coverage where applicable
  • Retirement and pension plans
  • Life assurance and disability coverage
  • Employee assistance programmes and wellbeing resources
  • Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.


Visit our careers site to read more about the benefits ICON offers.


Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.


If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply

Skills Required

  • At least 8 years of relevant experience, or an equivalent combination of education, training, and relevant experience

ICON plc Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICON plc and has not been reviewed or approved by ICON plc.

  • Healthcare Strength — Benefits are described as comprehensive, with medical coverage and wellness initiatives highlighted. Larger sites are also associated with added wellness supports such as onsite fitness options and access to an employee assistance program.
  • Leave & Time Off Breadth — Time-off and flexibility provisions are positioned as a meaningful part of the total package, including vacation/annual leave and flexible work scheduling. Flexibility is sometimes cited as helping offset long hours in certain roles.
  • Retirement Support — Retirement and savings support is presented as a core component of the benefits package, including offerings such as pension arrangements in some locations and a U.S. 401(k) plan with company match. Financial planning resources are also emphasized as part of broader security benefits.

ICON plc Insights

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The Company
HQ: Dublin
34,685 Employees
Year Founded: 1990

What We Do

Since our foundation in Dublin, Ireland in 1990, our mission has been to help our clients to accelerate the development of drugs and devices that save lives and improve quality of life. We do this by delivering best in class information, solutions and performance, with an unyielding focus on quality at all times. We offer a full range of consulting, development and commercialisation services from a global network of offices in 53 countries. We focus our innovation on the factors that are critical to our clients – reducing time to market, reducing cost, and increasing quality – and our global team of experts has extensive experience in a broad range of therapeutic areas.

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