Group Design Lead - Global KYC Onboarding

Reposted 12 Days Ago
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London, England
Hybrid
Senior level
Fintech • Mobile • Payments • Software • Financial Services
Wise is one of the fastest growing fintechs in the world and we’re on a mission to make money without borders a new norm
The Role
As Group Design Lead for Global KYC Onboarding, you'll lead design for scalable onboarding experiences, balancing compliance and user needs, and empowering regional teams.
Summary Generated by Built In
Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

We're on the lookout for a brilliant Group Design Lead to join our Global KYC Onboarding squad in London! You'll be part of Wise's global mission to build an open, fair, and human financial system. Because people without borders need money without borders.

Your mission:

As our Group Design Lead for Global KYC Onboarding, you'll set the vision for the platform that makes onboarding into Wise safe, efficient, and scalable across all regions. Think of it as building the "Lego pieces" that regional teams can use to create localized onboarding KYC journeys - turning what currently takes months into weeks, and reducing friction for millions of customers worldwide.

Here’s how you’ll make an impact:

  • Be a cross-functional hero and partner up with the Group Product Manager, Engineering Lead, Analytics Lead, as well as researchers and content designers within your squad

  • Bridge global and local needs by collaborating with design leaders across regional teams (Europe, APAC, Americas) who will use your platform components

  • Transform a complex regulatory space by designing experiences that balance compliance requirements with smooth user experiences

  • Build the foundation for a platform that will save Wise millions in operational costs while reducing friction for legitimate customers

This role will give you the opportunity to:

  • Solve problems at massive scale - your work will impact how millions of customers join Wise and how dozens of internal teams build onboarding experiences

  • Pioneer platform design thinking in the fintech compliance space, creating reusable patterns that work across diverse regulatory environments

  • Inspire and empower a growing team of talented designers across Personal Onboarding, Business Onboarding, and future Platform partner teams

  • Be part of positive change - we're fixing a broken, greedy system and putting people in control of their money

About you:

  • You've led design teams in complex, multi-stakeholder environments and know how to balance strategic vision with hands-on execution

  • You're customer-obsessed but understand how to balance user needs with business constraints and regulatory requirements

  • You have a strong portfolio showcasing both strategic thinking and detailed UX execution, ideally with some experience in regulated industries or B2B platforms

  • You're excited about building for builders - creating tools and patterns that empower other teams to create great experiences

Additional Information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Top Skills

Platform Design
Ux Design

What the Team is Saying

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Surendra
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Pavan
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The Company
6,500 Employees
Year Founded: 2011

What We Do

Wise is a global technology company, building the best way to move and manage the world's money.

With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies.

In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.

Why Work With Us

We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.

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Wise Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.

Typical time on-site: Not Specified
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