Group CRM Business Analyst

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Group CRM Business Analyst

Location: Remote homebased, with travel requirements globally (c. 30%)

About the role

As a Group CRM Business Analyst you will work closely with key stakeholders across the organisation to support the delivery of the CRM roadmap and adoption of enterprise best practices. You’ll work to understand the business requirements and transform them into technical requirements, while facilitating the implementation of changes and improvements. This is a great opportunity to support the simplification and enhancement of our CRM platforms.

Responsibilities:

• Proactively engage with stakeholders, across all divisions and globally to support the delivery of the CRM roadmap and adoption of enterprise best practices.
• Adopt a business partnering approach, encouraging cross-team working and knowledge sharing through regular meetings and communications.
• Create, update, coordinate and deliver timely and impactful training, coaching, dashboards, reports and communications for leaders, managers, super users and users, with a focus of accelerating behavioral change and adoption of enterprise best practice.
• Collaborate with stakeholders to support the simplification and enhancement of our CRM platforms and our preparedness for a single instance, with the aim of providing an optimized user and client experience.
• Respond to all queries and actively encourage idea generation across the business.
• Provide triage and guidance to BSI stakeholders for change and optimisation demand requests prior to IT submission.
• Ensure requests align to the CRM roadmap priorities and best practice.
• Arrange and monitor the effectiveness of UAT testing, implementation and impact of the changes once deployed.
• Document, maintain, update and enhance our end-to-end CRM processes, ensuring changes are tracked, approved and communicated.

To be successful in the role, you will have: 

• Proven experience in supporting the implementation, adoption and optimisation of commercial CRM systems.
• Demonstrable end to end project management and ownership.
• Previous experience with stakeholder engagement and management to senior leadership level.
• Proven commercial and sales enablement success.
• Strong verbal and written communication.
• High level of proactive problem solving, with a continuous improvement mindset.

Grow your career and expand your skills and knowledge. At BSI, we offer opportunities to work across industries and across the globe. You’ll benefit from the different perspectives and experiences of your international colleagues, as well as ongoing training and development. We offer flexible working, as great benefits in your local area.

We’re building an organisation that meets the challenges of tomorrow. Want to grow with us?

We exist to have a positive impact. Our people influence international thinking and action on important issues. Our 86,000 customers are based in 193 countries across the globe.

Now we’re taking on society’s biggest challenges. We’re developing standards and guidelines that will help our customers get to net zero, and we’re defining the way new technologies such as AI impact all our lives.

We’re focused on our future – and we’re looking for people who want to grow with us as we take on the challenges of tomorrow. At BSI, you’ll find a workplace where everyone can flourish and thrive, where innovation is encouraged and where learning is part of your everyday. You’ll contribute to work that shapes industries and enhances lives – and you’ll take pride in what you do.

We’re looking for passionate people who want to make a difference in a purpose-led organisation. If that sounds like you, apply now. Together, we can help create a better society and a more sustainable world.

D&I Policy

The world needs fresh thinking and new perspectives to tackle its biggest challenges. It’s why, at BSI, we’re committed to creating a collaborative environment where everyone can contribute. Whatever your background, experience or outlook, here you can be your best self and do your best work.

If you have a disability or a health condition, please let us know if you need any reasonable adjustments to the recruitment process.

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Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.