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Are you a collaborative leader with a passion for operational excellence, process improvement, and customer service? We're looking for a Group Contracts Manager to lead our Enterprise Contracts team, overseeing the production and administration of client contract documents while ensuring exceptional quality, compliance, and service.
In this role, you'll provide strategic and operational leadership to a team responsible for supporting complex contractual processes across the enterprise. You'll partner closely with cross-functional stakeholders to drive process improvements, implement strategic initiatives, and ensure contract administration activities align with business objectives and regulatory requirements. This is an excellent opportunity for a leader who enjoys developing high-performing teams, improving processes, and influencing enterprise-wide initiatives.
Responsibilities- Lead, coach, and develop a high-performing Contracts team through performance management, mentoring, and professional development.
- Oversee the production and administration of client contract documents, ensuring quality, accuracy, regulatory compliance, and exceptional customer service.
- Serve as a technical and strategic resource for the Contracts team and business partners, providing guidance on contractual language, regulatory requirements, and contract administration.
- Partner with cross-functional stakeholders to identify, prioritize, and implement system enhancements and process improvements that support tactical and strategic business goals.
- Represent Enterprise Contracts on departmental and enterprise-wide initiatives, contributing to the development and successful execution of key projects.
- Establish, monitor, and evaluate operational goals, productivity measures, and service standards, making adjustments as needed to meet or exceed expectations.
- Develop and maintain policies, procedures, and standards that support contractual compliance and regulatory requirements.
- Lead root cause analysis and continuous improvement efforts to enhance operational efficiency, quality, and customer satisfaction.
- Develop, monitor, and manage departmental operating plans and budgets, identifying variances and implementing corrective actions when appropriate.
- Support contractual audits and reviews, ensuring compliance with organizational and regulatory standards.
- Review complex, high-profile contractual requests and provide recommendations to senior leadership.
Minimum Qualifications
- Bachelor's degree and 8 or more years of relevant professional experience, including at least 1 year of leadership or people management experience, or an equivalent combination of education and experience.
- Experience leading teams while driving continuous process improvement and managing projects.
Preferred Qualifications
- Experience with contract administration, legal operations, or a related field.
- Healthcare, insurance, or managed care industry experience.
- Experience leading organizational or operational change initiatives.
Knowledge, Skills & Abilities
The ideal candidate demonstrates:
- Strong leadership skills with the ability to build, coach, and inspire high-performing teams.
- Initiative, accountability, and ownership for achieving results.
- Excellent analytical, problem-solving, and decision-making abilities.
- Strong organizational, project management, and prioritization skills with the ability to manage multiple competing priorities.
- Effective negotiation and relationship-building skills.
- Strong written, verbal, and presentation skills with the ability to communicate effectively at all levels of the organization, including senior leadership.
- Knowledge of client contracting processes, regulatory requirements, and compliance practices.
- Knowledge of healthcare industry trends and regulations.
- Familiarity with Delta Dental products, policies, claims, eligibility, and underwriting processes is a plus.
- Experience leading change management initiatives.
- A customer-focused mindset with a commitment to delivering exceptional service.
- Ability to thrive in a fast-paced, collaborative environment.
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 22. $93,500 - $202,500.
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
Skills Required
- Bachelor's degree or equivalent combination of education and experience
- 8+ years of relevant professional experience, including at least 1 year of leadership or people management experience
- Experience leading teams while driving continuous process improvement and managing projects
- Experience with contract administration, legal operations, or a related field
- Healthcare, insurance, or managed care industry experience
- Experience leading organizational or operational change initiatives
- Knowledge of client contracting processes, regulatory requirements, and compliance practices
- Familiarity with Delta Dental products, policies, claims, eligibility, and underwriting processes
- Ability to pass a background check
- Proof of eligibility to work in the United States (no visa sponsorship)
Delta Dental Insurance Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delta Dental Insurance Company and has not been reviewed or approved by Delta Dental Insurance Company.
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Retirement Support — Retirement support is positioned as a standout element, including a sizable automatic 401(k) contribution plus additional matching. This boosts overall total-rewards value even when base pay is viewed as only mid-market in some areas.
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Affordable Benefits — Core coverage is framed as unusually low-cost to employees, including fully employer-paid dental and vision and low employee contribution medical options. This creates meaningful take-home value beyond cash compensation.
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Leave & Time Off Breadth — Time-off offerings are described as generous, including broad PTO/holidays and additional paid leave features such as parental leave. These policies increase perceived rewards and help balance workload demands.
Delta Dental Insurance Company Insights
What We Do
At Delta Dental, we’re behind millions of smiles and counting. For over 68 years, we’ve served our communities by increasing access to affordable, quality care – but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building programs that offer opportunities for advancement, create meaningful connections, and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all. We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania, and Delta Dental Insurance Company are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country. Together with our affiliate companies, form one of the nation’s largest dental benefits delivery systems, covering over 31 million enrollees. Headquartered in San Francisco, we are members of the Delta Dental Plans Association, a network of companies that provides dental coverage to 80 million people. Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
