Group Account Supervisor

Wildtype runs like no other. As the most Agile full-service agency in healthcare, we aren’t beholden to ritual. Powered by diverse ideas, knowledge, and people, our unique creative process is a force of nature, removing obstacles between brand and growth in wild new ways.

Location: Remote (New York, NY)

Department/Discipline: Account Services

Group Account Supervisor – Agile Digital Team (ADT)The Group Account Supervisor will operate on multiple levels with the ADT, both internally and externally, to strategically manage the brand, agency team and client relationship, and partner with Wildtype Creatives and Omnicom Production to facilitate tactical execution.

Primary Job Responsibilities

• Participate with the strategic and tactical planning process for Brand indication, alongside Clients and other external agencies within the ADT
• Participate daily in ADT status calls and ongoing breakouts – demonstrating strong communication skills and social intuition, identifying when to speak and when to listen
• Manage expectations of both the agency staff and client to ensure a positive, productive atmosphere
• Demonstrate ability to adapt to various Client and external agency personalities and forge personal & professional connections with members of the ADT
• Establish credibility with clients at all levels and embody service-oriented attitude
• Become trusted and integral strategic advisor to the client team
• Ensure that all Agency work represents the best we have to offer -- strategically sound, arresting creative, and error-free
• Demonstrate strong attention-to-detail and documentation practices
• Demonstrate the fiscal acumen and aggressively track spending and lead a profitable account
• Demonstrate ability to determine and negotiate budget needs, produce accurate and timely fee reconciliations, and provide input to development of the fee.
• Articulate agency POV without being afraid to take a stand
• Strategically problem solve for discrepancies between client and agency
• Recommend adjustments/additions to the roles and procedures of the ADT to achieve continuous improvement and efficiency
• Act as a positive role model for agency at client and industry events
• Demonstrate comprehensive understanding of client's business and actively seek opportunities for further account development
• Keeping senior management briefed on account activities
• Demonstrate "Big Picture" thinking view of the Brand and business and provide strategic contributions to success of Brand
• Aggressively monitor and understand the competitive landscape, both strategic and creative
• Keep abreast of marketing/advertising and brand-specific trends in order to offer added-value to the client/creative product
• Demonstrate the ability to analyze market research, identify strategic issues, and effectively communicate findings

Additional Responsibilities

• Communicate effectively and professionally both internally and externally
• Demonstrate good problem-solving and interpersonal skills
• Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately
• Remain calm despite high pressure situations
• Project a professional, positive attitude toward peers and clients within the department and the agency
• Uphold Agency quality standards in servicing the Client
• Maintain accurate time sheets
• Foster a positive team atmosphere demonstrating respect for peers and supervisors
• Assist other members of department/team as needed when workload allows
• Foster senior level partnerships with creative/account colleagues
• Understand when it’s appropriate to make decisions independently and when to escalate issues/decisions to manager
• Uphold the Company Values (the 3 E’s) in all decisions and interactions

Management Responsibilities

• Assign work to assure project deadlines are met
• Monitor overall workload to effect efficiency and assure that waiting or downtime is minimized
• Keep supervisor or department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelancers
• Monitor, review and approve direct report’s time sheets in terms of hours worked on specific jobs
• Provide constructive and direct ongoing feedback to direct reports
• Evaluate performance of direct reports and complete and deliver performance reviews
• Help supervisor manage and resolve staff issues including performance, personal presentation and internal interactions
• Help interview, train and orient new team members to the agency, department, and account(s) at the direction of department head
• Provide ongoing guidance to all team members and be available to them as a resource for account/agency/departmental policies, procedures, etc.

Qualifications:

• College degree, preferably in marketing, advertising, communications or science/medicine
• 5 - 7 years Agency or comparable experience
• 2 years of supervisory experience
• Excellent written and oral communication skills
• Well-developed knowledge of business practices/vendor relations
• Maturity to handle independent senior-level Client contact
• Ability to manage and train staff
• Successful history of growing brands and possibly launching brands
• Understanding of therapeutic categories/disease states

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States.   Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.

• Salary range - $78,000 - $149,500