The Role
Lead client delivery for a large complex account, manage a team of account professionals, ensure quality execution, and develop client relationships.
Summary Generated by Built In
We are looking for a seasoned Group Account Supervisor to lead client delivery across a large, complex account spanning multiple brands. You are a critical connector between strategy, execution, and people leadership. You will oversee a team of account professionals, ensure excellence in day-to-day delivery, and serve as a trusted client partner who can anticipate needs, solve problems, and elevate the P10 experience. You will be accountable not only for client success, but also for developing talent, driving operational rigor, and scaling best practices across brands. You will report to a Senior Director of Client Services.
Responsibilities
- Client & Account Leadership
- Act as a senior day-to-day client lead across multiple brands
- Build and maintain strong, trusted relationships with mid- to senior-level client stakeholders.
- Anticipate client needs and proactively identify opportunities to add value, improve performance, or expand scope.
- Ensure consistent, high-quality delivery of work aligned to client objectives, timelines, and budgets.
- Serve as an escalation point for issues, resolving challenges quickly and thoughtfully.
- Directly manage and mentor a team of account professionals
- Set clear expectations, provide ongoing coaching, and support career development and performance growth.
- Foster a collaborative, accountable, and high-performing team culture.
- Guide resourcing and workload planning in partnership with project management and operations.
- Develop a deep understanding of the client’s business, disease areas, and brand strategies.
- Partner with Account Directors and internal teams to translate strategy into actionable plans and flawless execution.
- Provide strategic input on brand planning, campaign development, and tactical pull-through.
- Ensure work is strategically sound, insight-driven, and compliant with medical, legal, and regulatory requirements.
- Support account financial health by monitoring scopes, estimates, forecasts, and burn.
- Partner with Operations and Account Directors to manage budgets and ensure profitability.
- Identify risks related to scope creep, resourcing, or timelines and proactively address them.
- Contribute to process improvement and operational efficiency across brands and teams.
Team Leadership & Development
Strategic Oversight
Operational & Financial Management
Responsibilities
- Bachelor’s degree in Marketing, Communications, Business, or a related field.
- 8–10+ years of experience in pharmaceutical advertising or marketing, with hands-on experience managing HCP and/or DTC campaigns.
- 2+ years of experience leading and developing teams in a client services environment.
- Strong understanding of the MLR review and approval process in the US
- Proven ability to manage complex accounts with multiple brands, stakeholders, and workstreams.
- Excellent communication, organization, and problem-solving skills.
- Comfort operating in a fast-paced, remote-first, highly collaborative environment.
Interested in working with us? Apply online today.
Not an agency*
The layer-laden teams. The prehistoric processes. The impersonal, ego-driven dog-and-pony shows. Take what you think you know about agencies and burn it. P10 was born of the idea that if something isn’t working—or could work better—change it. And that’s exactly what we did. We know that what we’re not makes us who we are. And we’re not just another agency. We are people driven by a palpable passion and purpose, felt by our clients from the very first conversation.
P10 brings together a team of diverse, remote-only seasoned professionals to deliver exceptional value for our clients. Dare to do something different - join us.
Top Skills
Mlr Review And Approval Process
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The Company
What We Do
Princeton10—Not an agency*
*The layer-laden teams. The prehistoric processes. The impersonal, ego-driven dog-and-pony shows. Take what you think you know about marketing and advertising agencies and burn it. P10 was born of the idea that if something isn’t working—or could work better—change it. And that’s exactly what we did. We know that what we’re not makes us who we are. And we’re not just another agency. We are people driven by a palpable passion and purpose, felt by our clients from the very first conversation. We’re the agency you never thought existed. We are P10.
P10 brings together a team of diverse, remote-only, seasoned professionals to deliver exceptional value for our clients. Dare to do something different - join us.
