The GAM acts as the single point of accountability for the customer relationship, aligning Future Tech’s solutions, services, and ecosystem partners to customer priorities while ensuring consistent execution globally.
This is a U.S.-based remote position. The work hours are from 8:30a - 5:30p. Eastern time. Our benefit offerings include Medical, Dental, and Vision Insurance, 401k with Compnay match and PTO.
This position involves working on client accounts that require U.S. Citizenship. This includes both on-site visits to secure locations and remote work related to those accounts.
Key Responsibilities
Customer & Relationship Leadership
- Own and strengthen executive‑level relationships across assigned global accounts, serving as a trusted advisor to customer leadership.
- Develop deep understanding of customer missions, business drivers, and technology roadmaps.
- Ensure customer satisfaction, retention, and expansion through proactive engagement and value realization.
- Create and execute multi‑year global account strategies and growth plans aligned to customer objectives and Future Tech priorities.
- Identify, qualify, and close new opportunities across hardware, software, services, and managed solutions.
- Drive account planning, pipeline management, forecasting accuracy, and revenue performance.
- Leverage Future Tech’s partner ecosystem to deliver differentiated solutions and incremental business value.
- Build and manage strategic relationships with technology partners to support joint solutions and go‑to‑market initiatives.
- Align partner capabilities with customer needs to accelerate outcomes and expand wallet share.
- Lead and coordinate a virtual account team including pre-sales engineering, inside sales, and program delivery resources.
- Set clear direction, priorities, and accountability across the account team to ensure cohesive execution.
- Collaborate closely with delivery and program teams to ensure successful implementation and ongoing customer success.
- Act as the overall point of accountability for contract performance, renewals, and commercial terms.
- Ensure alignment across sales, delivery, and operations to meet commitments and manage risk.
- Communicate account status, risks, and opportunities to internal stakeholders and executive leadership.
- 10+ years of technology sales experience, with a proven track record managing large, complex, or global accounts.
- This position involves working on client accounts that require U.S. Citizenship. This includes both on-site visits to secure locations and remote work related to those accounts.
- Demonstrated success driving revenue growth and expanding strategic customer relationships.
- Experience leading cross‑functional, matrixed teams without direct authority.
- Strong executive presence with the ability to engage C‑suite and senior customer stakeholders.
- Deep understanding of enterprise technology solutions and services.
- Customer-centric strategic thinking and long‑term account planning
- Relationship building and executive communication / presentation competency
- Complex deal orchestration and solution selling
- Collaboration and influence across teams and partners
- High business acumen, with fluency in financial modeling, forecasting, and performance metrics.
- Bachelor’s degree required; advanced degree or MBA preferred.
Future Tech is a global technology solutions provider focused on delivering mission‑critical outcomes for our customers through innovative solutions, deep partnerships, and exceptional execution. We work across a broad ecosystem of technology partners to help customers modernize, scale, and succeed.
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Top Skills
What We Do
Follow our page for insights on hybrid IT strategy, cloud, security, AI, data science, remote workforce, back-to-office technology solutions, e-sports. Future Tech Enterprise, Inc. is an award-winning IT solutions provider with capabilities in nearly 180 countries. Recent Future Tech honors include being named Dell Technologies Federal Growth Partner of the Year 2020, NVIDIA Partner of the Year Professional Visualization (2019), and Partner of the Year APC by Schneider (2019). Since its start in 1996, Future Tech has experienced exceptional growth and become an IT partner-of-choice for global leaders in the aerospace, defense, education, energy, government, healthcare, manufacturing, and retail sectors. We help companies maximize their IT investments by delivering solutions for hybrid cloud, cyber security, hardware/software procurement, imaging, customized configuration, logistics, storage, infrastructure, data science. Future Tech offers additional support services, including technology training and staff augmentation. Our commitment to excellence is consistently recognized by industry associations and Original Equipment Manufacturers (OEM). A short list of Future Tech’s industry certifications/awards includes: - Dell Technologies Federal Growth Partner of Year 2020 - NVIDIA Partner of the Year Professional Visualization 2019 - 2019 Partner of the Year APC by Schneider Electric - ISO 9001:2015 - Certified - AS 9100 Rev D. Certified - NIST Certified - HIPAA Certified - Member of Forbes Technology Council - Dell Technologies Titanium Partner - VMware Partner - HPi Elite Partner - Lenovo Global Platinum - Apple Value Added Reseller Partner - Nutanix Preferred Partner - Winner HP’s Federal Partner in 3D Print Premier Program Award - One of 8 companies nationwide certified as HP Education Specialist Contact Future Tech to simplify your company's toughest IT challenges: www.ftei.com Email - [email protected] | 631-472-5500
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