Group Account Director

Job Description:

Joining Dentsu Creative, you will be part of a creative network, delivering ideas that are brought alive in new ways. Along the way, you will team up with inspiring people across the world and become part of a truly inclusive culture where everyone is given the opportunity to thrive and create the best work of their careers; always learning and always listening to shape ideas, create culture and change behavior. By bringing together the capabilities, experience and relationships of our collective experts, the opportunities for personal growth and development are endless.

Diversity is embedded in who we are and all that we do: our mindset, our solutions, and in our teams to empower an inclusive, equitable environment. We put our people at the center, creating space for growth, understanding, and learning so they can thrive. Our differences make us richer and enable stronger relationships with each other and foster greater impact for our clients. We engage with our communities to drive positive social impact by fostering equity and working to create a digital society that works for all. Dentsu Creative is an agency of dentsu.

Description

As a Group Account Director at dentsu Creative, you will play a pivotal role in leading the strategic execution of client initiatives—ensuring deliverables are met with excellence, on brief, on time, and within budget. You will act as a trusted partner to clients, fostering strong, collaborative relationships and driving business growth through insight-led, inclusive solutions. In this leadership role, you will oversee account planning and management, while mentoring and empowering a diverse team of Account Directors and Supervisors to deliver work that reflects our shared values and client objectives.

Responsibilities

• Lead the development and delivery of innovative, strategic, and commercially impactful solutions that align client goals with agency values.

• Build and nurture inclusive client relationships, ensuring the account team consistently delivers exceptional service and strategic value.

• Translate agency vision into actionable business plans that drive measurable results and reflect a commitment to equity and excellence.

• Own and manage senior-level client relationships, ensuring alignment with relationship strategy and commercial frameworks.

• Provide inclusive leadership to a high-performing, integrated team—ensuring diverse perspectives are valued and the team is resourced and supported to meet client objectives.

• Champion professional development through coaching, mentoring, and upskilling initiatives, fostering a culture of continuous learning and growth.

• Conduct performance development reviews and create tailored growth plans for direct reports, offering ongoing support and feedback.

• Define clear objectives and KPIs, and ensure consistent tracking and achievement across the team.

• Identify and pursue business development opportunities across existing and potential clients, leveraging knowledge of dentsu’s products and services to deliver ambitious, value-driven solutions.

Qualifications

• Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.

• Minimum 8 years of experience in a similar role, including at least 3 years of team leadership.

• Proven ability to develop strategic communications plans and deliver thoughtful, client-centric recommendations.

• Skilled in managing stakeholder expectations and building trust across diverse internal and external teams.

• Experience supporting new business initiatives at the network or brand level.

• Exceptional verbal and written communication skills.

• Demonstrated success in cultivating long-term, sustainable client relationships.

• Experience in Quick Service Restaurants (QSR) is a plus

Additional information: The salary range for this position is $140K-$150k Actual salary within the salary range will be based on a variety of factors including relevant experience, knowledge, and skills. A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all permanent employees. We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact [email protected] or to begin a conversation about your individual accessibility needs throughout the hiring process.

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