Job Description:
Mission Description
The on-site technical support service for IT Platforms. It will be part of a global on-site technical support service covering the whole range of the A400M GSD (Ground Support Systems). Different in-house software modules are considered as part of GSD and subsequently part of this service.
Tasks and Responsibility
- Support the administration of the GSDs by trained customer personnel, including user accounts, databases, back-ups and disaster recovery.
- Manage interface and communications with customer. Technical queries answering ensuring facilitating daily operability.
- Provide technical expertise, single point of contact for queries and support.
- Resolve complex faults and issues in the Aircraft.
- On the job training of Air Forces local administrators.
- Analyze impact and approve changes to product/system/network.
- Interface control to linked product/system/networks.
- Provide tracking and delivery time indication.
- Publish internal & external reports about activity & performances evaluation. Aircraft Configuration control.
Personal & Interpersonal Skills
- Strong English skills, both verbal and written
- Good communication skills and customer oriented.
- Intermediate verbal proficiency of Indonesian language to support communication with the customer (TNI AU)
- Position will be based in Halim Perdanakusma Airforce Base - Jakarta
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
PT. Airbus Indonesia Nusantara
Employment Type:
Permanent
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Experience Level:
Professional
Job Family:
Qualification & Operability
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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
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What We Do
Airbus is a global leader in aeronautics, space and related services. In 2020, it generated revenues of €49.9 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.
Airbus is an international pioneer in the aerospace industry and a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We believe that it’s not just what we make, but how we make it that counts; promoting responsible, sustainable and inclusive business practices and acting with integrity. Our people work with passion and determination to make the world a more connected, safer and smarter place, on the ground, in the sky and in space.
