Ground Support Consultant

• Responsible for researching and developing solutions that will advance the overall strategic objectives of Ground Support Equipment, the department, and the enterprise. Working with a variety of internal and external teams, this position will contribute to the design and delivery of the vision of Southwest’s experience objectives through a data and research-driven strategy paired with firsthand engagement with front-line Employees

Additional details:

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.  
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.  

 We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

• Lead assessments, influence, and contribute to the Ground Operations roadmap through quantitative and qualitative insights that identify operational gaps and develop solutions that drive Company and Department goals
• Lead internal and external teams to consolidate different viewpoints, devise a strategy, and develop a plan with tangible milestones and achievements, with extreme emphasis on front-line engagement and prototype development
• Work with other functional teams in a manner that may allow implementation of short-term solutions while elaborating on long-term, ideal state strategy
• Display a robust depth of knowledge around Employee roles and responsibilities
• Drive invention and design of new and innovative solutions that empower frontline Employees and bring clarity to challenging situations within the operation
• Create and deliver executive-level communications and presentations that distill difficult and complex topics into easily understandable storylines that communicate to Executive leaders while proactively addressing concerns and/or required information
• Organize and lead research, test, and design sessions using a variety of tools/techniques that allow participants to validate components and define detailed requirements
• Create and maintain the use of project and product frameworks that maintain an organized and well-communicated plan for blended teams inclusive of operations, commercial, and technology groups along with metrics that monitor performance improvement over time
• Grow and maintain a strong relationship with partner teams and be seen as a thought leader within the broader Operations space
• May perform other job duties as directed by Employee's Leaders

• Skilled and persuasive communicator who can effectively manage relationships internally and externally
• Ability to take ownership and accountability
• Ability to make decisions in an ambiguous environment
• Ability to view problems as an opportunity for improvement
• Ability to lead on projects and serve as a subject matter expert
• Ability to work well under pressure while performing multiple concurrent tasks with frequent interruptions
• Ability to perform job functions independently with limited supervision
• Demonstrated ability using business intelligence tools such as SQL, Tableau, Alteryx, QuickBase, Microsoft PowerApps, and equipment telematics software
• Demonstrated ability to interpret data, draw implications, and modify approach required
• Demonstrated willingness to take a position when rewards outweigh risk
• Ability to demonstrate initiative, entrepreneurialism, and creativity
• Ability to assume a high level of responsibility and to provide direction in a cross-functional, team-oriented environment
• Demonstrated ability to communicate effectively with individuals and groups

• Required: High School Diploma or GED

• Advanced level experience, seasoned and specialized knowledge in:
  • Consulting, corporate strategy, technology, product, or service design
  • Meeting and workshop development and management, deck writing, storyboarding, inductive/deductive reasoning, interviewing, issue analysis, data analysis, process design, and change management
  • Technical acumen and expertise with an understanding of designing, building, and prototyping applications/services

• N/A

• Ability to perform work duties from limited space work station/desk/office area for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Ability to be or remain stationary in a forward and downward position
• Must be able to remain in a stationary seated position for under 50% of the time
• Must be able to remain in a stationary upright position for under 50% of the time
• Ability to traverse from one location to another (does not include travel to/from work)

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must be willing to work periodic evenings and/or weekends

Pay & Benefits:

Competitive market salary from $105,550.00 per year to $117,300.00 per

year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

• Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**

• Potential for annual profit-sharing contribution in the Southwest Retirement

Savings Plan—when Southwest profits, you profit***

• Competitive health insurance for you and your eligible dependents

• Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.

• Explore more benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount doesn’t guarantee employment for any particular period.

**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.

*** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.