"Ella” means ‘come’ in Greek. A heartfelt invitation to explore, connect, and feel inspired. At Ella Resorts, we open our doors to a world where every moment becomes a cherished memory. We reimagine the art of resort living for the modern lifestyle traveler. Those who seek not just a destination, but a meaningful journey. Our curated collection of beachfront retreats, set across some of the Mediterranean’s most iconic shores, invites you to embrace adventure, unwind in style, and discover the true essence of summer living. In order to support our rapid growth we are seeking to hire a Groom.
Our new staff will implement our Service Excellence Culture at our fully renovated resort in Crete, Rocrita Lifestyle Beach Resort, which is located in the charming area of Mochlos, Crete. Our hotel is a haven for travelers seeking a refined and inspirational stay with their loved ones, and will be opening its doors for the season 2026. This is a great opportunity for someone who aspires to develop her/himself and become part of an innovative and vibrant team of hospitality professionals who aim high!
Position Summary
Duties include answering guest questions about their facility, helping guests with their luggage to and from their vehicle and coordinating with other staff to ensure guest safety.
Scope
- Assists guests by offering answers to questions
- Handles and carries luggage for arriving and departing guests
- Assists front desk staff
- Assists the guest service department to set up any upcoming events and update any signs
- Assists other employees in similar tasks
- Ensures that guests staying at the hotel leave safely during an evacuation
Requirements
- 2+ years working experience in a similar role in 5-star hotels
- Degree / Diploma in Hospitality/Tourism will be considered as a plus
- Excellent knowledge of English language
- A second language (French, German, Russian or Italian) will be considered as a plus
Position attributes
- Flexibility to respond to a range of different work situations
- Passion for delivering exceptional levels of guest service
- Negotiation and excellent Communication skills
- Pleasant personality, client oriented
Benefits
- Competitive remuneration package
- Career advancement in a fast-growing organization
- Continuous learning & development within a transparent & inclusive working environment
- Collaborative working environment
- Accommodation & meals
Ella Resorts are dedicated to providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.
Join us today to build our future together.
All applications will be acknowledged and treated as strictly confidential.
Skills Required
- 2+ years working experience in a similar role in 5-star hotels
- Excellent knowledge of English language
- Degree / Diploma in Hospitality/Tourism
- A second language (French, German, Russian or Italian)
- Flexibility to respond to a range of different work situations
- Passion for delivering exceptional levels of guest service
- Negotiation and excellent communication skills
- Pleasant personality, client oriented
