The Chief Administrative Office (CAO) at JPMorgan Chase is a dynamic organization comprised of multiple global functions supporting the firm’s businesses in 60 countries. Our teams span Finance & Business Management (F&BM), Global Real Estate, Global Security, Document & Business Solutions, Global Supplier Services, CAO Strategic Initiatives, Corporate Aviation, Corporate Insurance, Amenity Services, Firmwide Business Resiliency, and Firmwide Business Workforce Strategy. CAO colleagues around the world drive operational excellence, helping the company work better, faster, cheaper, and safer. We protect and support employees by providing a multitude of critical services across the firm’s global operations.
As a Product Transformation Lead in the Chief Administrative Office (CAO) at JPMorgan Chase, you will promote end-to-end transformation of product platforms, processes, and operating models. You will partner with Product Owners, Technology, Operations, and Business stakeholders to design, prioritize, and execute multi-year transformation roadmaps that deliver measurable client and operational outcomes. You will be in a high-visibility role requiring sound judgment, strong stakeholder engagement, and disciplined execution to support GRE product delivery and expectations across GRE operational processes.
Job responsibilities
- Strategically lead the design and execution of product transformation roadmaps spanning process re-engineering, platform modernization, automation, and operating model redesign.
- Effectively translate strategic priorities into structured delivery plans with clear milestones, KPIs, dependencies, and benefit cases.
- Collaboratively partner with Product, Technology, Design, and Operations to define target-state journeys and ensure alignment with enterprise architecture and controls standards.
- Methodically run discovery, hypothesis-testing, and prototyping cycles to validate solutions before scaled rollout.
- Consistently establish governance forums, executive scorecards, and OKRs to monitor delivery health and benefit realization.
- Meticulously ensure the highest standards of accuracy and transparency in documentation and reporting of product lifecycle outcomes, MVP evaluations, and implementation roadmaps.
- Authentically inspire and mentor the team, fostering a culture of continuous improvement, innovation, and operational excellence.
Required qualifications, capabilities and skills
- 7+ years of experience in product management, transformation, strategy consulting, or program delivery in financial services or comparable regulated industries.
- Demonstrated track record of leading complex, multi-stakeholder transformation programs from strategy through execution.
- Strong analytical and structured-problem-solving skills; fluency in business case development and benefits tracking.
- Experience with Agile, SAFe, or hybrid delivery frameworks; comfortable operating in matrixed environments.
- Excellent executive communication skills — written, verbal, and visual storytelling.
- Bachelor's degree required
Preferred qualifications
- Experience in Corporate Real Estate, Workplace, or enterprise functions.
- Familiarity with data platforms, AI/ML enablement, and modern product tooling (Jira, Figma, Tableau).
- PMP, SAFe, or equivalent certification
- Proficiency in data analytics and visualization tools such as Alteryx, Tableau, RPA, UiPath, Python, or MSSQL Server
- MBA or advanced degree preferred.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 7+ years of experience in product management, transformation, strategy consulting, or program delivery in financial services or regulated industries
- Proven track record leading complex, multi-stakeholder transformation programs from strategy through execution
- Strong analytical and structured problem-solving skills; fluency in business case development and benefits tracking
- Experience with Agile, SAFe, or hybrid delivery frameworks and operating in matrixed environments
- Excellent executive communication skills (written, verbal, visual storytelling)
- Bachelor's degree
- Experience in Corporate Real Estate, Workplace, or enterprise functions
- Familiarity with data platforms, AI/ML enablement, and modern product tooling (Jira, Figma, Tableau)
- PMP, SAFe, or equivalent certification
- Proficiency in data analytics and visualization tools such as Alteryx, Tableau, RPA, UiPath, Python, or MSSQL Server
- MBA or advanced degree
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
-
Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
-
Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
.png)
