Cloud Software Engineer - Compliance

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: GRC Solutions Developer

Department & Team: Product Security & GRC

Reports to: Alex Collins

Location: Hungary (Flexible)

Summary:

We are seeking a talented Cloud Software Developer to join our GRC Operations team, focusing on managing and automating our governance, risk, and compliance processes. This role combines technical expertise with GRC domain knowledge to build and maintain internal services, automate workflows, and implement security metrics. The ideal candidate will play a crucial role in modernizing our GRC operations through technology while working in an agile environment.

Genesys is changing how businesses communicate with their customers using a micro-service architecture, based primarily on Java and Python, and hosted in AWS. It is the function of our team to keep our customer, company and employee data safe, and to prove it to third-party auditors.

Key Responsibilities

Service Management & Process Improvement

Lead the management and enhancement of internal-facing GRC services, working collaboratively within an agile team environment. Identify opportunities for process improvement and implement solutions that enhance efficiency and effectiveness of GRC operations.

Automation & Integration

Spearhead the design and implementation of automation solutions for GRC processes, focusing on reducing manual effort and improving accuracy. Develop and maintain integrations between key applications to create streamlined, efficient workflows that support compliance activities and audit requirements.

Project Management & Documentation

Own the management of GRC projects within Jira, ensuring proper tracking, prioritization, and delivery of initiatives. Create and maintain comprehensive technical documentation for all solutions and processes, ensuring knowledge transfer and operational continuity. Collaborate with stakeholders to gather requirements and translate these into technical solutions.

Technical Leadership & Development

Provide technical guidance and mentorship to team members, helping to build a strong technical foundation within the GRC team. Participate in code reviews, roadmapping discussions, and technical planning sessions. Contribute to the development of best practices and standards for GRC automation and integration projects.

Minimum Requirements:

• Bachelor's and/or Master's degree in Computer Science, Computer Engineering, or related technical discipline

• 2+ years of professional software development experience

• Demonstrated understanding of secure coding techniques and requirements

• Knowledge of AWS services

• Demonstrated experience with Jira administration

• JavaScript & Python programming skills

• Experience with documentation tools and Markdown

• Familiarity with agile development methodologies

• Excellent problem-solving and analytical skills

• Strong communication skills in English, both written and verbal

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.