GRC Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description
Job Title: GRC Engineer
Department & Team: Product Security
Reports to: Alex Collins
Location: Hungary (Flexible)

Summary:
We have an open position within Genesys Cloud Product Security, seeking a candidate with security & compliance expertise, technical proficiency, excellent communication skills, and the ability to manage multiple compliance-related tasks.

Genesys is changing how businesses communicate with their customers using a micro-service architecture, based primarily on Java and Python, and hosted in AWS. It is the function of our team to keep our customer, company and employee data safe, and to manage Genesys Cloud's GRC program with forward-thinking technical solutions and expertise.

Key Responsibilities:
Security Assessments & Control Validation

• Support technical security assessments across applications, cloud services, third-party integrations, and internal systems

• Performance of information security audits, testing and evaluation of system security configurations to ensure efficacy and compliance with policies and procedures

• Assess control effectiveness against frameworks such as ISO 27001, SOC 2, PCI-DSS, and internal policies

• Develop and maintain detailed documentation and risk mitigation plans

• Validate and enhance security controls across cloud environments

Technical Architecture Governance

• Participate in reviews of product, application, and cloud infrastructure architectures for security control gaps, misconfigurations, and design risks

• Evaluate engineering design documents, data flow diagrams, and deployment patterns to ensure alignment with security best practices (e.g., zero trust, least privilege, secure SDLC)

• Provide actionable recommendations to engineering teams to address identified risks

• Participate in security design reviews for new and evolving technologies

Audit Support & Compliance

• Performance of technical walkthroughs with external auditors, for in-scope controls and domains, giving detailed demonstrations and explanations of how we protect data within our environment

• Collaborate with internal audit and external auditors to provide evidence and narrative explanations for control effectiveness

• Presentation of evidence during audit fieldwork

Policy, Standards & Compliance Engineering

• Contribute to the development and maintenance of security policies, technical standards, and architecture principles

• Translate compliance requirements into technical control specifications

• Support engineering teams in interpreting and implementing controls correctly

• Assist in the development and execution of operational policies and appropriate standards

GRC Program Management

• Regular communication with all Genesys business units, aiding Product Security to drive GRC activities

• Maintaining common control and evidence inventories

• Performing gap assessments

• Remediation of findings and risks alongside other internal stakeholders

• Assist in the creation of team documentation and streamlining of internal processes

• Support colleagues with day-to-day GRC program management tasks, as required

Security Program Enablement

• Serve as a technical advisor to product and infrastructure teams during design, build, and release cycles

• Improve risk assessment methodologies and tooling, including automation where possible

• Provide GRC insights into threat modeling, vendor security reviews, and third-party due diligence

• Support continuous improvement initiatives across GRC processes

• Assist with the implementation of security solutions related to the protection of data within the cloud

Minimum Requirements:

• 2+ years of relevant professional experience in GRC, security engineering, architecture review, or related technical security roles

• Familiarity with AWS and cloud security controls

• Understanding of security concepts related to SaaS solutions

• Exposure to audit support processes

• Knowledge of security frameworks (e.g., ISO 27001, SOC 2, PCI DSS)

• Ability to support technical risk assessments

• Familiarity with CI/CD pipelines, IAM, network security, or logging pipelines

• Excellent English communication skills and ability to translate technical risks to business stakeholders

Desirable Skills & Qualifications:

• Experience using Git

• Deep understanding of multiple security frameworks such as ISO 27001, 27017, 27018, SOC 2, PCI DSS

• Experience with GDPR, NIS2, DORA, EUSC, UK Cyber or UK Cyber Essentials Plus, ENS or HDS frameworks

• Hands-on experience reviewing architecture diagrams, data flows, and engineering design patterns

• Experience with cloud platforms (GCP, Azure) beyond AWS

• Cloud architecture review experience

• Coding and scripting capabilities using Python and PowerShell

• AI/ML architecture and governance experience

• API integration and orchestration experience

• Strong understanding of CI/CD pipelines, IAM, network security, and monitoring pipelines

• Certifications such as CISM, CRISC, CISSP, CCSP, AWS Security Specialty, or similar

• Experience with threat modeling methodologies

• Familiarity with security-as-code and risk automation tooling

• Previous work in a high-scale SaaS or regulated environment

• Leadership experience in GRC projects or initiatives

• Eagerness to learn and grow in the role

• Strong multi-tasking and time-management skills

• Culture-building and strong teamwork

• Supporting colleagues

What do we offer?

• The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1

• The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup company

• Keep you in the loop: complete support and transparency from our global and local leaders

• An A-team: talented and experienced professionals you can grow professionally with and an open & inclusive community

• Career development: we will support your professional growth because your goals are important to us

• Flexibility: office, remote or hybrid? Choose what you need to be at your best every day

• Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart

About Us: Genesys® powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.