Description
Position Summary
Overnight Houseperson stationed at the Hotel Front Desk. Runs service calls to guest rooms, Answers phones at front desk, and light cleaning of hotel lobby. Provides excellent guest service to all patrons.
Essential Functions
- Communicates daily in person or over the telephone with clients who inquire about reserving guestrooms, (Individual through multiple guestrooms), employing sales techniques to book the reservation(s).
- Prepares Guest confirmations of reservations or cancellations, booking contracts and related correspondence regarding guest reservations (groups or individuals).
- Empties wastebaskets, empties, and cleans ashtrays, and transports other trash and waste to disposal areas.
- Assist guests with luggage or other guest services as requested.
- Restock linen rooms with clean stock from Laundry.
- Assist housekeeping and laundry personnel with lifting and storing supply items.
- Rotate mattresses upon request.
- Keep storage areas and carts well-stocked, clean, and tidy.
- Dust and polishes furniture and equipment.
- Sweeps, scrubs, waxes, and/or polishes floors, using brooms, mops, and/or powered scrubbing and waxing machines.
- Cleans rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers.
- Answers multi-line telephone providing information, routing calls, and taking messages.
- Observes precautions required to protect hotel and guest property and report any damage, theft, and found articles to supervisors.
- Removes debris from driveways, parking lots, and swimming pool areas.
- Replaces light bulbs.
- Performs all duties in accordance with Chinook Winds Casino Resort customer service standards.
- Learn the check-in and checkout functions and a basic understanding of the Front Desk.
- Provides courteous guest service and responds promptly to guest’s requests, questions, or complaints.
- Provides input or recommendations for improvements and changes in processes or services.
- All other duties as assigned.
Requirements
Position Qualifications
WORKERS IN THIS POSITION MUST BE 18 OR OLDER
Competency Statements
Communication Skills- Ability to communicate effectively orally and in writing clearly and concisely.
Autonomy- Ability to work independently with minimal supervision.
Energetic- Ability to work at a sustained pace and produce quality work.
Interpersonal- Ability to get along with a variety of personalities and individuals.
Organized- Possessing the trait of being organized for following a systematic method of performing a task.
Experience
Housekeeping or janitorial experience preferred.
Other Requirements
Working knowledge of cleaners, solvents, and equipment.
Microsoft Office beginner level to include Word, Excel, Outlook.
Physical Demands
- Stand Constantly
- Walk Frequently
- Sit Not Applicable
- Handling/Fingering Constantly
- Reach Outward Constantly
- Reach Above Shoulder Occasionally
- Climb Not Applicable
- Crawl Occasionally
- Squat or Kneel Occasionally
- Bend Frequently
Lift/Carry
10 lbs or less Frequently
11-20 lbs Frequently
21-50 lbs Frequently
51-100 lbs Occasionally
Over 100 lbs Occasionally
Push/Pull
12 lbs or less Frequently
13-25 lbs Occasionally
26-40 lbs Occasionally
41-100 lbs Occasionally
Other Physical Requirements
Vision: Near and Far
Sense of Sound
Sense of Smell
Work Environment
Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.
Working Conditions
Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.
Skills Required
- Must be 18 years or older
- Effective oral and written communication skills
- Ability to work independently with minimal supervision
- Ability to work at a sustained pace and produce quality work (energetic)
- Ability to get along with a variety of personalities (interpersonal skills)
- Organized and able to follow systematic methods
- Housekeeping or janitorial experience
- Working knowledge of cleaners, solvents, and cleaning equipment
- Microsoft Office beginner level (Word, Excel, Outlook)
- Physical ability to perform demands (stand/walk frequently, lift/carry up to and over 100 lbs occasionally, reach, bend, crawl occasionally)
- Ability to work in a busy, often noisy and smoky gaming environment
- Pass pre-employment drug screen and background investigation; complete 180-day introductory period
What We Do
Chinook Winds Casino Resort is the only oceanfront Casino Resort in Oregon, offering over 240 oceanfront rooms, a casino with numerous slot machines and table games, multiple dining options including restaurants and buffets, a golf resort, and convention center facilities.
