Assignment type: Graduation
Start date: February 2026
Assignment duration: 6 months
Location: Veghel
Education level: Bachelor
Desired study: Educational sciences, Human resource management, applied psychology and learning & development
Language: Dutch / English
Description of assignment
At Vanderlande, our service desk teams support automated logistics systems at airports, warehouses, and distribution centers worldwide. When issues arise, our engineers are the first point of contact for the customer and must act quickly. However, understanding technical problems is only part of the challenge engineers also need to grasp the operational impact on the customer, such as what system downtime means for a busy airport or distribution center. Transferring this crucial contextual knowledge is currently difficult within a 24/7 shift environment.
In this assignment, you will design a modern learning concept that helps service desk engineers understand customer context, speak the customer's language, and translate this into system impact for better decision-making during urgent situations. You will combine learning science insights with real-world practice cases to create a practical, scalable learning solution for our global service desk organization.
Department description
You will join the Vanderlande service desk team, an international group of around 135 colleagues based in the Netherlands, Spain, and the US.
Operating 24/7, our teams support over 600 customers worldwide by resolving incidents, optimizing system performance, and keeping essential operations running smoothly.
Tasks/responsibilities
- Gain insight into how service desk teams learn and share knowledge within a 24/7 shift environment
- Analyze what employees need in complex operational situations and translate this into key competencies and learning needs
- Design a modern learning concept (such as microlearning, social learning, or learning-on-the-job)
- Develop and test a pilot learning program with service desk engineers and team leads
- Evaluate the impact of the pilot program and advise on how to scale the solution globally
Your profile
- Currently pursuing a degree in Educational Sciences, Learning & Development, Human Resource Management, or a related field
- Curious about how learning directly impacts operational performance
- Ability to translate educational theories into practical, user-friendly solutions
- Strong communication skills and comfort engaging with engineers and international stakeholders
- Proactive mindset and comfortable working within an international organization
- *Mandatory enrolment to a Dutch Education System & resident of The Netherlands
What we offer
- A monthly internship allowance (based on a 40-hour work week): €500 per month for a bachelor student
- Full commuting allowance, including public transport, depending on whether you have access to free public transport or not
- On-site health center with gym
- Active employee communities and initiatives
- Excellent company restaurant and barista coffee bar
Do you recognize yourself in this challenging profile? Are you looking for an internship in our organization? Please fill out the application form and upload your resume and cover letter. For more information, contact us by e-mail: [email protected].
Skills Required
- Currently pursuing a degree in Educational Sciences, Learning and Development, Human Resource Management, or a related field
- Mandatory enrollment in the Dutch education system
- Resident of the Netherlands
- Bachelor-level education
- Dutch and English language proficiency
- Ability to translate educational theories into practical, user-friendly solutions
- Strong communication skills and comfort engaging with engineers and international stakeholders
- Proactive mindset and ability to work in an international organization
- Curiosity about how learning impacts operational performance
Vanderlande Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanderlande and has not been reviewed or approved by Vanderlande.
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Healthcare Strength — Health coverage is described as comprehensive, with day‑one eligibility in many U.S. roles and employer‑paid protections that reduce out‑of‑pocket exposure. Feedback suggests medical, dental, and vision are a clear strength.
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Retirement Support — Retirement offerings include a 401(k) with company match and immediate vesting in the U.S. Feedback suggests this forms a solid pillar of the total rewards package.
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Leave & Time Off Breadth — Paid time off, sick leave, and paid holidays are characterized as generous relative to peers. Compressed workweek options in some roles further support time away and recovery.
Vanderlande Insights
What We Do
Vanderlande is the global market leader for future-proof logistic process automation at airports. The company is also a leading supplier of process automation solutions for warehouses and in the parcel market. Vanderlande’s baggage handling systems are capable of moving over 4 billion pieces of baggage around the world per year. Its systems are active in more than 600 airports including 12 of the world’s top 20. More than 52 million parcels are sorted by its systems every day, which have been installed for the world’s leading parcel companies. In addition, many of the largest global e-commerce players and retailers have confidence in Vanderlande’s efficient and reliable solutions. The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Vanderlande’s extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology. Established in 1949, Vanderlande has more than 7,500 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover of 1.8 billion euros, it has established a global reputation over the past seven decades as a highly reliable partner for future-proof logistic process automation. Vanderlande was acquired in 2017 by Toyota Industries Corporation, which will help it to continue its sustainable profitable growth. The two companies have a strong strategic match, and the synergies include cross-selling, product innovations, and research and development.
